Table of Contents
List of Figures xv
List of Tables xix
1 Introduction 1
People You Know versus the People They Know 2
So What? 6
Overview of the Book 8
Part I Establishing Secondhand Brokerage 17
2 Process Clues in Network Spillover 19
Direct Access to Structural Holes 23
Indirect Access to Structural Holes 30
Possible Returns to Indirect Access 39
Summary 56
3 Balkanized Networks 59
Product Launch Network 59
Supply-Chain Organization 72
Summary 79
4 More Connected Networks 80
A Human Resources Organization 80
HR Returns to Brokerage 83
Two Divisions in Financial Services 85
Banker Returns to Brokerage 91
Analyst Returns to Brokerage 93
Conclusions 99
Part II Testing the Perimeter 115
5 Industry Networks 117
Direct Access to Structural Holes 117
Indirect Access to Structural Holes 132
Conclusion 142
6 Closure and Stability 151
Social Chaos in Financial Services 153
Direct and Indirect Embedding 155
Reputation Stability 161
Network Decay 171
Conclusions 179
7 Mishpokhe, Not 192
Inside and Outside Brokerage 192
Why this Chapter 194
Network Diagnostics Indicating a Diversity Problem 195
Hierarchy is the Active Ingredient 203
Strategic Partners and Partner Networks 208
Conclusion 213
Part III Exploring Implications 219
8 Bent Preferences 221
Agency in Networks 221
Perception in Network Context 227
Network Defines Peers 247
Perception Defines the Network 268
Summary 279
Appendices 281
A Measuring the Network 281
B Measuring Access to Structural Holes 293
C Measuring Analyst Accuracy 305
D Industry Networks 308
E Means, Standard Deviations, and Correlations 318
F Network Weights for the Organization in Figure 8.5 324
G Denning Network Peers 329
References 366
Index 387