Table of Contents

INTRODUCTION

Chapter 1: The Evolving Healthcare Delivery System

Chapter 2: Nursing Leadership and Management

Chapter 3: Nursing Care Delivery Models and Staffing

Chapter 4: Delegation and Supervision

Chapter 5: Effective Communication and Conflict Resolution

Chapter 6: Policy

Chapter 7: Legal Issues

Chapter 8: Healthcare Economics

Chapter 9: Budget Planning and Financial Management

Chapter 10: Unions, Management, and Employee Relations

Chapter 11: Time Management

Chapter 12: Nursing Informatics and Measurement

Chapter 13: Risk Management

Chapter 14: Managing Scarce Resources
ANSWERS
INDEX