Ongoing Crisis Communication: Planning, Managing, and Responding / Edition 4

by Timothy Coombs

Overview

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multi-disciplinary approach to the entire crisis communication process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (pre-crisis, crisis, and post-crisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

Product Details

ISBN-13:	9781452261362
Publisher:	SAGE Publications
Publication date:	01/21/2014
Edition description:	Fourth Edition
Pages:	256
Product dimensions:	7.40(w) x 9.00(h) x 0.50(d)

About the Author

W. Timothy Coombs, Ph.D., Purdue University, is the Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. He is the 2002 recipient of Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America, received the 2013 Pathfinder Award from the Institute of Public Relations in recognition of his research contributions to the field and to the practice, received the 2014 Business Impact Award from the Association for Business Communication and USC Marshall School of Business, Center for Management Communication, and was the 2014 winner of the Dean's Distinguished Researcher Award in the College of Sciences at the University of Central Florida. Dr. Coombs has won multiple PRIDE awards from the Public Relations Division of the National Communication Association for both books and research articles. He is also a member of the Arthur W. Page Society.

Table of Contents

Preface
1. A Need for More Crisis Management Knowledge
2. Effects of the Online World on Crisis Communication and Crisis Management
3. Proactive Management Functions and Crisis Management
4. The Crisis Prevention Process
5. Crisis Preparation: Part I
6. Crisis Preparation: Part II
7. Crisis Recognition
8. Crisis Response
9. Post-Crisis Concerns
Epilogue
Appendix: Possible Case Studies

Editorial Reviews

"Coombs is successful in linking effective crisis planning to the effective navigation of diverse sets of crisis management writings and diverse areas of knowledge ranging from small-group decision making to evaluation methods... the depth of information received within each chapter as both individual chapters and a collection of chapters makes this book a definite read for organization practitioners in many fields and education. The book is suitable for a variety of industry practitioners, scholars, faculty, and students in fields as communication studies, public relations, business management, and emergency management."

Jennifer F. Wood Ph.D.

"This new second edition of a classic updates crisis examples and case studies but retains its multidisciplinary coverage to provide an integrated approach to crisis communication and the entire management process" —THE MIDWEST BOOK REVIEW

The Midwest Book Review - James A. Cox

"An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications. "  —MIDWEST BOOK REVIEW

Midwest Book Review - Internet Bookwatch, September 2007 - Midwest Book Review - Internet Bookwatch

"Ongoing crisis Communications has done public relations professionals a favour by bringing together research from a number of disciplines that would have been difficult to find otherwise in a single book. "  —THE FINANCIAL EXPRESS

The Financial Express