Managers and Supervisors

by Meryl Runion

Overview

The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

• Setting a tone of mutual trust and respect
• Dealing with difficult employees and delicate problems
• Conducting interviews and performance reviews
• Empowering your people
• Disciplining workers or terminating employment

Product Details

ISBN-13:	9780071742313
Publisher:	McGraw Hill LLC
Publication date:	06/18/2010
Series:	Perfect Phrases Series
Pages:	208
Sales rank:	426,491
Product dimensions:	5.10(w) x 8.00(h) x 0.50(d)

About the Author

Meryl Runion is president and CEO of SpeakStrong, Inc., and a Certified Speaking Professional.

Table of Contents

Introduction: How Perfect Phrases Help You Manage More Effectively
The Challenge of the Accidental Manager
Why Perfect Phrases? The Importance of Managing Your Words
The Value of Scripting
How to Use This Book
Chapter 1. The Principles That Make PowerPhrases Perfect Phrases
The Rules of Responsible Communication
The Rules of Responsible Communication in Full
PowerPhrases: The Perfect Phrases to Use for Responsible Communication
Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
Perfect Phrases to Address Former Peers Who Are Now Your Employees
Perfect Phrases to Address Friends Who Are Now Your Employees
Perfect Phrases to Address Employees Who Wanted the Promotion You Got
Perfect Phrases to Address the Acting Supervisor You Are Replacing
Perfect Phrases to Set the Tone
Perfect Phrases for Your Initial Employee Meetings
Perfect Phrases to Handle Questions You Can't Answer
Perfect Phrases to Establish Yourself with Your Boss
Perfect Phrases for Handling Employees Who Think They Are in Charge
Perfect Phrases to Introduce Hands-on Involvement
Perfect Phrases to Announce Changes Gracefully
Perfect Phrases to Handle Resistance to Change
Perfect Phrases to Support a Change You Don't Agree With
Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team
Perfect Phrases to Establish Mission
Perfect Phrases to Establish Vision
Perfect Phrases to Establish Values
Perfect Phrases to Make the Mission, Vision, and Values Real
Chapter 4. Perfect Phrases to Foster an Open Communication Culture
Perfect Phrases to Ensure That You Are Kept in the Loop
Perfect Phrases to Encourage Feedback
Perfect Phrases to Encourage Questions on Policies and Directives
Perfect Phrases to Get a Quiet Employee to Open Up
Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other
Perfect Phrases to Encourage Employees to Admit Mistakes
Perfect Phrases to Promote Diversity
Perfect Phrases to Encourage Employees to Resolve Conflict
Perfect Phrases to Invite Feedback About Your Performance as Manager
Chapter 5. Perfect Phrases to Ace the Interview You Conduct
Perfect Phrases to Learn Facts and Personal Information
Perfect Phrases to Learn Work Styles and Preferences
Perfect Phrases to Learn Work Expectations
Perfect Phrases to Learn Work Perceptions
Perfect Situation-Specific Questions
Perfect Phrases to Learn Interpersonal Skills
Perfect Phrases to Determine Self-Directedness and Personal Motivation
Perfect Phrases to Determine Leadership Qualities
Perfect Phrases to Determine Experience
Perfect Phrases to Determine Education and Training
Perfect Phrases to Determine Career Goals
Perfect Phrases to Determine Self-Assessment
Perfect Phrases to Determine Creativity
Perfect Phrases to Determine Decisiveness
Perfect Phrases to Determine Motivation
Perfect Phrases to Determine Work Standards
Perfect Phrases to Determine Presentation Skills
Perfect Phrases to Determine Written Communication Skills
Perfect Phrases to Determine Flexibility
Perfect Phrases to Determine Stress Tolerance
Perfect Multipurpose Interview Sentence Stems
Chapter 6. Perfect Phrases for Orientation
Perfect Phrases to Greet and Welcome
Perfect Phrases to Create Safety and Reassure the New Employee
Perfect Phrases to Introduce the New Employee to the Company
Perfect Phrases to Reinforce Disciplinary Policies
Perfect Phrases to Get the New Employee Started
Perfect Phrases to Establish Feedback
Perfect Phrases to Introduce the New Employee to the Culture
Chapter 7. Perfect Phrases for Delegation
Perfect Phrases to Encourage