Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1

by Paul Harsin, Ray W. Wilson

Overview

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.

Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

• Identify and gain control of your organization's key processes.
• Get the right people involved.
• Establish boundaries and measures.
• Use the process master to support ISO and HACCP compliance

Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

Product Details

ISBN-13:	9780527763442
Publisher:	Taylor & Francis
Publication date:	01/01/1998
Series:	Productivity's Shopfloor
Edition description:	New Edition
Pages:	168
Product dimensions:	6.88(w) x 9.69(h) x (d)

Table of Contents

1: Laying the Foundation: The Aim of This Book; 2: The Best Known Way; 3: Management’s Role; 4: Tricks, Traps, and Alligators; 5: Stories, Measurements, and Examples; 6: Special Applications of Process Mastering; 7: Closing Words

What People are Saying About This

Frank Listi

Process Mastering applies the basics to the quality design components (specifications, manufacturing protocols, reliable processes, and verifications) in order to continually provide customers with the best in products and services.

Dianne Galloway

Here's a book about process analysis brimming with relevant examples, evidence of broad experience, and fresh tips and techniques - all in a readable style. Process Mastering will, no doubt, join the list of valuable resources for organizations serious about purposeful change.

Ian S. Bradbury

Ray Wilson and Paul Harsin have assembled a straightforward and methodical approach to capturing and continually improving upon the current best known way of doing work. If you are looking for a roadmap of how to standardize work in a thoughtful, humane, and effective manner, this would be an excellent choice.