Public Sector Organizations and Cultural Change

by Soma Pillay, Chris Bilney

Overview

Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had. The culmination of this book was due to the subject expertise and guidance of Professor Robert Jones at Swinburne University of Technology, Melbourne, Australia. It provides perspectives on the efficacy of cultural change in the Australian public sector, and explores the practical implications for society and government as it seeks to entrench the culture of the citizen as customer. It is particularly useful for researchers and organizations searching for ways to improve service delivery within the confines of particular market positions.

Product Details

ISBN-13:	9781137450807
Publisher:	Palgrave Macmillan US
Publication date:	10/14/2015
Edition description:	1st ed. 2015
Pages:	183
Product dimensions:	5.51(w) x 8.50(h) x 0.02(d)

About the Author

Author Soma Pillay: Soma Pillay is Senior Lecturer in the Department of Management at Federation University Australia.

Table of Contents

1. The Historical Context of the Public Sector Culture
2. Privatization, Corporatization, Bureaucracies, and Change
3. Perspectives on Institutional Theory
4. Hope, Frustration, and Despair-Some Reflections
5. Psychological Contract, Organizational Citizenship, and Double Bind
6. Stress and Coping
7. Conclusion