Quality Management Demystified / Edition 1

by Sid Kemp

Overview

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Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Product Details

ISBN-13:	9780071449083
Publisher:	McGraw Hill LLC
Publication date:	12/09/2005
Series:	Demystified
Pages:	320
Product dimensions:	7.20(w) x 9.20(h) x 1.00(d)

About the Author

Sid Kemp, a certified project management professional (PMP), is a highly regarded consultant and trainer. His company assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is also the author of Project Management Demystified.

Table of Contents

Part 1: Managing Quality

Chapter 1: Quality Throughout History

Chapter 2: The Development of Quality Management

Chapter 3: Defining Quality

Chapter 4: Quality for the Customer
Part 2: Quality Essentials

Chapter 5: Key Quality Concepts

Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality

Chapter 7: Leading a Quality Team

Chapter 8: Quality Engineering

Chapter 9: Auditing Quality

Chapter 10: Statistics for Quality
Part Three: Quality Movements

Chapter 11: Total Quality Management

Chapter 12: Quality Standards -- ISO 9000 and More

Chapter 13: Six Sigma

Chapter 14: The Cost of Quality

Chapter 15: The Capability for Quality: CMM and CMMI

Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing
Part Four: Practical Quality Management

Chapter 17: Challenges and Leadership

Chapter 18: Practical Quality for Projects and Programs

Chapter 19: Global Quality in the 21st Century
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
Index