Quality Management Systems: A Practical Guide / Edition 1

by Howard S Gitlow

Overview

Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.
The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.
This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:
•The Handle - Management's Commitment to Transformation
•The Neck - Management's Education
•Prong One - Daily Management
•Prong Two - Cross-Functional Management
•Prong Three - Policy Management
Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.

Product Details

ISBN-13:	9781574442618
Publisher:	Taylor & Francis
Publication date:	09/26/2000
Edition description:	New Edition
Pages:	296
Product dimensions:	6.00(w) x 9.00(h) x 0.90(d)

Table of Contents

A Quality Management System. The Handle: Management's Commitment to Transformation. The Neck: Management's Education. Prong One: Daily Management. Prong Two: Cross-Functional Management. Prong Three: Policy Management. Resource Requirements of the Fork Model. Index

Editorial Reviews

Augmenting the many books on the theory of quality management, Gitlow (business administration, U. of Miami-Coral Gables) integrates the theory with a step-by-step method for putting it into practice. He combines the theoretical base of Deming with the practical techniques of the Japanese to show how to get started and actually do quality management. He does not provide a bibliography. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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