Rethinking Retention in Good Times and Bad: Breakthrough Ideas for Keeping Your Best Workers

by Richard P. Finnegan

Overview

Keep the workers you want - in good times and bad.

How do organizations keep the workers they want? Until now, employee retention strategies have been based on instincts rather than research. With no firm body of knowledge to use as a guide, employee turnover has been a problem for all organizations. Rethinking Retention in Good Times and Bad is the first book to offer a top-to-bottom, organization-wide retention action plan.

Many organizations lose employees and profits because they don't know which processes to put into place to cut employee turnover. They speak of building retention cultures but don't know who should do what and when. This hands-on tactical guide gives those answers, providing specific strategies and tactics backed by the author's own research and on-site experience.

Rethinking Retention in Good Times and Bad is essential reading for all types of organizations-large or small, public or private, with high concentrations of low-skilled or high-skilled workers and across multiple industries. If you are losing workers you want to keep - in good economic times and bad - this book will tell you how to put retention solutions in place across your company.

Product Details

ISBN-13:	9780891063766
Publisher:	Quercus
Publication date:	01/11/2011
Sold by:	Hachette Digital, Inc.
Format:	eBook
Pages:	304
File size:	3 MB

About the Author

Richard Finnegan is President of Finnegan Mackenzie, a firm specializing in cutting employee turnover. He is recognized by executives across people management professions as a leading thinker and advisor on employee retention.

Table of Contents

The Lesson of the 3 Ps Rethinking Retention: Principles and Strategies Rethinking Retention Principles and Strategies for Steering Your Employee Retention Ship Putting Rethinking Retention to Work: Tactics Employees Quit Jobs because They Can Employees Stay because of Things They Get Uniquely from You Supervisors Build Unique Relations that Drive Retention Hold Supervisors Accountable for Achieving Retention Goals Develop Supervisors to Build Trust with their Teams Narrow the Front Door to Close the Back Door Script Employees' First 90 Days Challenge People-Management Policies and Practices Calculate Turnover's Cost Drive Retention from the Top What's Next? Case Studies-Hilton Call Centers, Curley & Pynne Top Sections of the BLS Web Site

Editorial Reviews

Dick Finnegan definitely has his finger on the pulse of what it takes to retain top talent. Even in today's declining economy, top performers can and will walk out the door if their job isn't meeting their career expectations. Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have true merit and are right on the money.

Dick Finnegan is a true expert on turnover. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it.—Mary Steele, Director of Executive Compensation, Delta Airlines

Dick Finnegan's new book, Rethinking Retention in Good Times and Bad, is a timely publication. While retaining your best employees is always important for every business enterprise, today's difficult economy makes this book a must-read. Full of practical, useful advice, this book can put you to work today to improve retention of your most valued employees. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This not a book just for HR professionals - anyone who manages people will benefit from the insights presented here.

Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy.—Patricia O-Connell, Management Editor, BusinessWeeK

The Zappos culture is based on the dedication of our employees to our core values. Finnegan's book provides straightforward tactics and best practices that can be useful for companies looking to hold on to the dedication and enthusiasm of their employees.—Tony Hsleh, CEO, Zappos.com

This book makes a fresh and compelling case for a beefier talent retention model that is built on the very foundation of any business's process, strategy and outcomes. . . . Relevant and timely in the healthcare industry. . . . Finnegan's work is a rare example of sound theory meeting pragmatic, easily implemented tactics.

If you're serious about reducing employee turnover, read this book. Dick Finnegan has written an eminently practical book based on his deep experience and hard-won wisdom. He knows that a top-down, management-owned process is what works, and he has provided the road map.

From the Publisher