Table of Contents
List of Figures and Tables ix
Foreword Kent M. Keith x
Acknowledgements xii
Notes on the Contributors xiii
List of Abbreviations xviii
Part I Positioning Servant Leadership
1 Servant Leadership: An Introduction Dirk van Dierendonck Kathleen Patterson 3
Servant leadership: history and background 4
Examples of servant leadership 5
Unique elements in servant leadership 7
This book 8
Final words 10
2 Servant Leadership and Robert K. Greenleaf's Legacy Larry C. Spears 11
Robert K. Greenleaf 12
The concept of servant as leader 12
What is servant leadership? 13
How Robert Greenleaf began his work 14
Characteristics of the servant-leader 15
Servant leadership in practice 20
A growing movement 23
3 Opportunities and Tensions of Servant Leadership Stephen Prosser 25
Context 26
Different emphases of servant leadership 28
Welcoming opportunities, addressing tensions 37
4 Demystifying Servant Leadership Sen Sendjaya 39
The multidimensional nature of servant leadership 40
The boundary conditions of servant leadership 43
Conclusion 51
Part II Becoming the Servant-Leader
5 A Modest History of the Concept of Service as Leadership in Four Religious Traditions Corné J. Bekker 55
The current turn to spirituality and values-based leadership 55
Greenleaf's counter-spirituality of service 57
Max Weber's theory of religious leadership, and the concept of service and leadership in four religious traditions 59
The servant-leader as prophet 66
6 Servant Leadership and Love Kathleen Patterson 67
The basis of love 67
Leadership and love 68
Love and the case for virtue 69
Servant leadership from a love perspective 72
Conclusion 76
7 Consciousness, Forgiveness and Gratitude: The Interior of the Servant-Leader Shann Ray Ferch 77
Choosing the right path in life 78
Choosing our manner of thinking 79
Choosing our character 82
Choosing to become a servant-leader 84
Below-the-line thinking 84
Above-the-line thinking 86
The nucleus of servant leadership 88
8 Motivation to Serve: Understanding the Heart of the Servant-Leader and Servant Leadership Behaviours Kok-Yee Ng Christine S.-K. Koh 90
Individual differences in leadership research 92
Motivation-to-serve: a new individual difference construct 93
Antecedents of motivation-to-serve 95
Motivation-to-serve: a proximal antecedent of servant leadership 98
The empowering climate as a situational moderator 98
Integrative propositions 99
Conclusion 100
Part III Building A Servant Leadership Culture
9 The Servant Organization Jim Laub 105
Expanding Greenleaf's concept of 'Institution as servant' 105
Definitions of 'servant leadership' and 'servant organization model' 106
Development of the Organizational Leadership Assessment 107
Adding the A-P-S Mindset Model 109
Organizational Leadership Assessment research and the servant organization: a summary 110
Organizational Leadership Assessment servant organization model and other models on organizational culture: a comparison 114
Conclusion 117
10 Cross-Cultural Perspectives on Servant Leadership Justin A. Irving 118
Cultural perspectives on servant leadership 119
Future directions for the study of servant leadership within the global context 128
Servant leadership and cross-cultural validity 128
11 Servant Leadership Learning Communities®: Incubators for Great Places to Work Ann McGee-Cooper Duane Trammell 130
How the idea of a Servant Leadership Learning Community® came into being 130
The servant leadership legacy at TDIndustries 132
The spirit of LUV at Southwest Airlines 135
Building sustainable servant-led organizations 142
SLLC®s connect SL organizations across the globe 142
Part IV Servant-Leaders' Influence on Followers
12 Servant Leadership and Follower Need Satisfaction: Where Do We Go From Here? David M. Mayer 147
Servant leadership and follower needs 148
A theoretical model linking servant leadership and follower need satisfaction 149
Future directions for servant leadership research 152
Conclusion 154
13 Enhancing Innovation and Creativity through Servant Leadership Dirk van Dierendonck Laurens Rook 155
What is creativity? 156
Servant leadership and creativity 157
A business case 160
Mediating processes 161
Conclusion 164
Part V Studying Servant Leadership
14 Servant Leadership Theory: Development of the Servant Leadership Assessment Instrument Robert S. Dennis Linda Kinzler-Norheim Mihai Bocarnea 169
Patterson's model of servant leadership 170
Developing the measure 172
Current literature review 173
The SLAI and other instruments: a comparison 176
Conclusion 178
15 The Place for Qualitative Research Methods in the Study of Servant Leadership Bruce E. Winston 180
Ethnographic studies 181
The role of culture 182
Critical social studies 183
Phenomenological studies 183
In-depth interviews 184
Focus groups 185
Exemplar case studies 185
Grounded theory 186
Observational studies in different environmental contexts 188
Issues in qualitative research 189
Conclusion 191
References 192
Index 214
