Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools / Edition 1

by D.H. Stamatis

Overview

This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it.

Product Details

ISBN-13:	9781563272929
Publisher:	Taylor & Francis
Publication date:	10/21/2003
Edition description:	New Edition
Pages:	368
Product dimensions:	7.38(w) x 9.25(h) x (d)

About the Author

Stamatis, D.H.

Table of Contents

Acknowledgments — Common Abbreviations Used in Six Sigma — Preface — Introduction — Chapter 1 Overview of Six Sigma — Chapter 2 Customer Satisfaction — Chapter 3 The DMAIC Model — Chapter 4 Common Methodologies Used in the DMAIC Model — Chapter 5 Design for Six Sigma — Chapter 6 Common Methodologies and Tools Used in the DCOV Model — Chapter 7 Roles and Responsibilities — Chapter 8 Six Sigma Applied in Non-manufacturing — Chapter 9 Training and Certification. — Chapter 10 Implementing Six Sigma — Appendices — Appendix A: Core Competencies for Six Sigma Methodology — Appendix B: Traditional Sigma (Abridged) Conversion Table — Appendix C: The Process of QFD — Appendix D: Example of Using the Quality Charts in the QFD process for Each of the Stages — Appendix E: Using Binomial and Poisson Distributors — Appendix F: Development Flow for an Automotive Organization Selected bibliography — Index — About the Author.