| Foreword | ix |
| Preface | xi |
| Acknowledgments | xiii |
Chapter 1 | Positioning Your Organization To Survive--The Four Relationships That Are Critical to Effective and Productive Fund Development | 1 |
| Are You Slowly Going Out of Business? | 1 |
| Philanthropy Builds Communities | 2 |
| No More Entitlement | 4 |
| How We Fundraise Today | 5 |
| What We Can Do Now | 6 |
| Develop the Four Critical Relationships | 8 |
Chapter 2 | The First Relationship--Within Your Organization: Creating the Infrastructure That Produces a Healthy Organization | 13 |
| Topics Discussed in This Section | 13 |
| Making Your Organization Effective | 13 |
| Concept of a Group | 15 |
| Shared Values | 18 |
| The Art of Leadership | 23 |
| The Learning Organization | 36 |
| Ongoing Conversation | 38 |
| Participatory Decision Making | 46 |
| Well-Managed Change | 49 |
| A Culture of Philanthropy | 53 |
| A Last Word on How To Build an Organization That Will Last | 54 |
| Summary | 55 |
Chapter 3 | The Second Relationship--With Your Community: Ensuring Your Organization's Relevance through Strategic Planning | 57 |
| Topics Discussed in This Section | 57 |
| Making Sure Your Organization Is Relevant to the Community | 57 |
| What Is Strategic Planning and How Will It Benefit Your Organization? | 59 |
| Planning Components | 62 |
| Roles in the Planning Process | 65 |
| Carrying Out Your Strategic Planning Process | 69 |
| Keeping the Plan Alive | 89 |
| Evaluating Your Strategic Planning Process | 91 |
| Challenges to Strategic Planning | 92 |
| Summary | 93 |
Appendix 3-A | Kappa Alpha Theta Fraternity: Research Outline for the Strategic Planning Process | 95 |
Appendix 3-B | Sample Constituency Surveys | 100 |
Appendix 3-C | New Century Plan: YMCA of Greater Providence | 114 |
Appendix 3-D | Strategic Planning at the Lucy Robbins Welles Library, Newington, Connecticut | 128 |
Chapter 4 | The Third Relationship--With Your Constituents: Developing Connections So Constituents Are Ready To Be Asked | 153 |
| Topics Discussed in This Section | 153 |
| Your Relations with Constituents | 153 |
| It's Not What You're Selling That Counts | 156 |
| Making the Process Work | 165 |
| The Process of Constituency Development | 169 |
| Roles in the Constituency Development Process | 176 |
| Getting To Know Your Constituents | 176 |
| Communicating with Your Constituents | 182 |
| Cultivating Relationships with Your Constituents | 190 |
| Your Constituency Development Plan | 196 |
| Preparing To Ask | 197 |
| Summary | 200 |
Appendix 4-A | Identifying the Predisposed for Your Organization | 202 |
Appendix 4-B | Constituency Development Worksheets: How We Can Build Relationships That Support Our Organization | 204 |
Appendix 4-C | Prospect Worksheet | 212 |
Appendix 4-D | Case Statement--Boys & Girls Club of Pawtucket | 217 |
Appendix 4-E | Case Statement--Children's Aid and Family Services | 222 |
Appendix 4-F | Excerpt from Boys & Girls Club of Pawtucket Fund Development Plan for Fiscal Year 1996 | 241 |
Chapter 5 | The Fourth Relationship--With Your Volunteers: Enabling Them To Take Meaningful Action on Behalf of Your Organization | 244 |
| Topics Discussed in This Section | 244 |
| Enabling Your Volunteers | 244 |
| Concept of Enabling | 245 |
| Benefits of Enabling | 248 |
| Enabling Functions | 250 |
| Attitude, Skills, and Knowledge of an Enabler | 257 |
| The Challenge of Enabling | 259 |
| Strengthening Enabling | 264 |
| Summary | 266 |
Appendix 5-A | Passionate Board Member Running Wild: A Real-Life Story with an Enabling Response | 267 |
Appendix 5-B | Key Roles in Fund Development: Board, Board Member, Committee, Staff | 270 |
Appendix 5-C | Assess Your Performance as an Enabler | 272 |
Chapter 6 | Creating the Most Effective Fund Development Plan for Your Organization | 274 |
| Topics Discussed in This Section | 274 |
| The Most Effective Fund Development Program | 274 |
| What Is Fund Development Planning and How Will It Benefit Your Organization? | 275 |
| Avoiding or Compromising Fund Development Planning | 276 |
| Planning for the Future While You Operate Today | 276 |
| Your Fund Development Planning Process | 276 |
| Interfacing Your Fund Development Plan with the Budgeting Process | 281 |
| Roles in the Fund Development Planning Process | 282 |
| Summary | 284 |
Appendix 6-A | Women's Foundation of Southern Arizona | 285 |
Appendix 6-B | The Fund for Community Progress | 297 |
Appendix 6-C | Tockwotton Home | 303 |
Appendix 6-D | Children's Aid and Family Services Development Plan for Endowment and Annual Support | 311 |
Chapter 7 | In Conclusion | 326 |
Appendix A | Components of Fund Development | 327 |
Appendix B | Sample Questions for a Development Audit | 329 |
Appendix C | A Donor Bill of Rights | 335 |
Appendix D | NSFRE Code of Ethical Principles and Standards of Professional Practice | 336 |
Appendix E | The Accountable Not-for-Profit Organization | 338 |
Appendix F | Thoughts about Creating a Case for Support | 339 |
| Selected Bibliography--To Help You Be a Better Fundraiser and Organizational Development Specialist | 342 |
| Index | 345 |
| About the Author | 354 |