Thomas P. Hughes
JoAnne Yates writes with impressive clarity about the incredibly complex origins of the information age. By focusing on the life insurance industry and by stressing both continuity and change, she provides a key to understanding the crucial relationship between technology vendors and users.
Thomas P. Hughes, author of Human-Built World
Arthur Norberg
A superb study. Yates provides a well-constructed and convincing study of the application of computer systems to business functioning, the people who brought about the change, and the specific gains in insurance from that application. An excellent contribution to the literature on business history and the history of technology.
Arthur Norberg, University of Minnesota
From the Publisher
A superb study. Yates provides a well-constructed and convincing study of the application of computer systems to business functioning, the people who brought about the change, and the specific gains in insurance from that application. An excellent contribution to the literature on business history and the history of technology.—Arthur Norberg, University of Minnesota
JoAnne Yates writes with impressive clarity about the incredibly complex origins of the information age. By focusing on the life insurance industry and by stressing both continuity and change, she provides a key to understanding the crucial relationship between technology vendors and users.—Thomas P. Hughes, author of Human-Built World