Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

by Donna Flagg

Overview

The essential guide for managers and professionals dealing with difficult workplace conversations

Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

Product Details

ISBN-13:	9780071632492
Publisher:	McGraw Hill LLC
Publication date:	10/15/2008
Sold by:	Barnes & Noble
Format:	eBook
Pages:	224
File size:	2 MB

About the Author

Donna Flagg is a business consultant, andvisiting instructor and speaker at NYU and speaks at variousconferences conducted by The Business Leadership Networkand The Conference Board. She is a blogger onExpertBusinessSource.com for Reed Business Interactive andis frequently quoted in the press for her workplace expertise.

Table of Contents

Acknowledgment v

Part 1 The Why

1 From Dread to Said 3

2 Healthy Heads, Healthy Hearts, Healthy Words 12

3 Personalities and Feelings 24

4 Professional Maturity 43

5 Shooting Straight from the Mouth 59

Part 2 The Who

6 Employee to Boss 81

7 Coworker to Coworker 109

8 Boss to Employee 127

9 Employee to Customer/Client 146

10 Closure 166

Part 3 The How

11 Dreaded Conversations in Action 173

Index 209