Table of Contents
Introduction 1
Section 1 A Reality Check on Being a Human Being 9
Chapter 1 Behavior 11
Chapter 2 Rainbows and Unicorns Will Not Appear 29
Chapter 3 Talk the Way They Listen 37
Chapter 4 Invest in Two Basic Needs that Drive Influence 49
Section 2 A Simple Concept that Shows Up in Most Conversations 59
Chapter 5 The Context Model 61
Chapter 6 Use the Model as a General Practice 73
Chapter 7 Abstract Choices May Mess with Outcomes 89
Chapter 8 Practice the Context Model 101
Section 3 How to Apply Context Model Levels 105
Chapter 9 Presentations 107
Chapter 10 Feedback 141
Chapter 11 Delegation and Direction 163
Chapter 12 Improving Conflict with Context 171
Chapter 13 Listen with Context to Improve Outcomes 181
Chapter 14 Levels of Context Practice for Parents 191
Chapter 15 Summary of Habits to Do and Not Do 195
Chapter 16 What Now? 197
About the Author 201
Acknowledgments 209