Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations
Conversation-powered leadership

How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation.

In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution.

Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational.
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Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations
Conversation-powered leadership

How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation.

In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution.

Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational.
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Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations

Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations

Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations

Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations

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Overview

Conversation-powered leadership

How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation.

In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution.

Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational.

Product Details

ISBN-13: 9781422173336
Publisher: Harvard Business Review Press
Publication date: 06/19/2012
Pages: 256
Sales rank: 406,978
Product dimensions: 6.30(w) x 9.30(h) x 0.90(d)

About the Author

Boris Groysberg is a professor in the Organizational Behavior unit at Harvard Business School. Previously, he worked at IBM. His first book, Chasing Stars, was published in 2010. Michael Slind is a communication professional. He has worked at Fast Company magazine and Harvard Business School.

Table of Contents

Introduction: Not Just Talk 1

Part I Intimacy

1 Up and Down 13

The Promise of Trust-Based Leadership

2 Walking the Talk 37

Hindustan Petroleum Corporation Ltd.

3 Talk, Inc., Points (TIPs) 55

Close Encounters

Part II Interactivity

4 Back and Forth 63

The Emergence of Social Technology

5 Walking the Talk 87

Cisco Systems

6 Talk, Inc., Points (TIPs) 109

One-Way, Two-Way, New Way

Part III Inclusion

7 Give and Take 117

The Triumph of Employee-Generated Content

8 Walking the Talk 141

EMC Corporation

9 Talk, Inc., Points (TIPs) 163

Amateur Hour

Part IV Intentionality

10 Open and Close 173

The Quest for Strategic Alignment

11 Walking the Talk 199

Kingfisher PLC

12 Talk, Inc., Points (TIPs) 223

A Sense of Direction

Afterword 229

Notes 231

Index 233

Acknowledgments 241

About the Authors 243

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