• initiating discussions • dealing professionally and compassionately with patients' reactions • who should be included in the conversation• what information should be documented in the medical record• how to respond to questions about financial compensation
Aimed at promoting resolution and healing, this book stresses the importance of clear, empathetic communication that will improve clinical and organizational responses to medical missteps and mismanagement. It emphasizes five features of the physician-patient relationship deserving of special attention: transparency, respect, accountability, continuity, and kindness (TRACK). Narrative examples of common situations demonstrate how conversations about medical error can lead to healing.
• initiating discussions • dealing professionally and compassionately with patients' reactions • who should be included in the conversation• what information should be documented in the medical record• how to respond to questions about financial compensation
Aimed at promoting resolution and healing, this book stresses the importance of clear, empathetic communication that will improve clinical and organizational responses to medical missteps and mismanagement. It emphasizes five features of the physician-patient relationship deserving of special attention: transparency, respect, accountability, continuity, and kindness (TRACK). Narrative examples of common situations demonstrate how conversations about medical error can lead to healing.
Talking with Patients and Families about Medical Error: A Guide for Education and Practice
200Talking with Patients and Families about Medical Error: A Guide for Education and Practice
200Product Details
ISBN-13: | 9780801898044 |
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Publisher: | Johns Hopkins University Press |
Publication date: | 01/17/2011 |
Pages: | 200 |
Product dimensions: | 6.10(w) x 9.00(h) x 0.90(d) |
Age Range: | 18 Years |