Teaching Cultural Competence in Nursing and Health Care: Inquiry, Action, and Innovation / Edition 3

by Marianne R. Jeffreys EdD, RN

Overview

Based on proven research, this book is a unique book for those working in academic settings, health care institutions, employee education, and nursing and health care organizations and associations. Updated with new evidence-based strategies, interactive book features, and expanded ready-toapply strategies and exemplars, this new edition offers a systematic, comprehensive approach for planning, implementing, and evaluating cultural competence education strategies and programs.

New and expanded chapters address curriculum, train-the-trainer programs, and continuing education; traditional classroom, hybrid, and online courses;clinical settings, immersion experiences, service learning, simulation, and nursing skills labs; professional networking; and multicultural workplace harmony and cultural safety. Included are educational activities for academic, health care agency, and professional association settings. Real-life scenarios, integrated reflection boxes, easy-to-apply action steps, educator- in-action vignettes, research exhibit boxes, toolkit resource boxes, an accompanying digital toolkit, references, and discussion questions help readers to fully integrate the book's content. An appendix lists over 50 studies from around the world utilizing the Cultural Competence and Confidence (CCC) model and its corresponding questionnaires (contained in the toolkit). The text provides valuable information and resources to assist academic programs and health care institutions meet accreditation requirements and for institutions trying to obtain Magnet status.

NEW TO THE THIRD EDITION:

• Updated and revised model to guide cultural competence education
• Reorganized to address cultural competence in a variety of environments
• Expanded ready-to-apply strategies and exemplars
• A wealth of updated and revised information and research
• New and expanded chapters on curriculum and varied learning modalities
• New information on clinical settings, immersion experiences, service learning, simulation, nursing skills labs, and hybrid and online education
• Real-life scenarios, reflection boxes, easy-to-apply action steps, toolkit resource boxes, and discussion questions

ALSO AVAILABLE:

Doctoral students, instructors, institutions, and others who want to take it a step further can purchase the Cultural Competence Education Resource Toolkit permission license. Purchase of a toolkit license allows the user to utilize any of the 23 toolkit items in a research study and/or an educational programfor the specified time period. The toolkit includes psychometrically validated questionnaires and other tools essential for the measurement and evaluation of cultural competence and the effectiveness of educational strategies.

Product Details

ISBN-13:	9780826119964
Publisher:	Springer Publishing Company
Publication date:	12/01/2015
Edition description:	New Edition
Pages:	618
Product dimensions:	8.80(w) x 6.00(h) x 1.50(d)

About the Author

Marianne R. Jeffreys, EdD, RN, is a professor of nursing at the City University of New York (CUNY) Graduate College and at CUNY College of Staten Island.

Table of Contents

Contents

Contributors

Preface

PART I. GETTING STARTED

1. Overview of Key Issues and Concerns, with contributions from Kevin Antoine

2. Dynamics of Diversity: Becoming Better Health Care Providers Through Cultural Competence

3. A Model to Guide Cultural Competence Education

PART II. TOOLS FOR ASSESSMENT AND EVALUATION

4. Transcultural Self-Efficacy Tool (TSET), with contributions from Fatma Bas¸alan .Iz, Ayla Baylk Temel, Jing Chen, Mark Fridline, Faye J. Grund, Margaret M. Halter, Maria Malliarou, Carol Reece, Pavlos Sarafis, Sharon See, and Lisa Young

5. A Guide for Interpreting Learners’ Transcultural Self-Efficacy (TSE) Perceptions, Identifying At-Risk Individuals, and Avoiding Pitfalls

6. Cultural Competence Clinical Evaluation Tool (CCCET) and Clinical Setting Assessment Tool–Diversity and Disparity (CSAT–DD), with contributions from Enis Dogan and Lynn Schmidt

PART III. EDUCATIONAL ACTIVITIES FOR EASY APPLICATION: ACADEMIC SETTINGS

7. Academic Settings: General Overview, Faculty Self-Assessment, and Curriculum Evaluation, with contributions from Phyllis D. Barham, Richardean Benjamin, Patricia Burrell, Phyllis M. Eaton, Grace Hoyer, Kay Palmer, Carolyn M. Rutledge, Joanne K. Singleton, Jason T. Slyer, and Lynn Wiles

8. Enhancing Cultural Competence: Face-to-Face Classrooms, Hybrid, and Online Courses, with contributions from Theresa M. Adams and Kathleen M. Nevel

9. Enhancing Cultural Competence: Clinical Settings, Immersion Experiences, Service-Learning, Simulation, and Nursing Skills Laboratory, with contributions from Roxanne Amerson, Susan Fancher, Rachelle Larsen, Polly M. McArthur, Sandra J. Mixer, LuAnn Reif, and Monique Rogers-Walker

10. Case Exemplar: Linking Strategies—Spotlight on the Cultural Discovery Integrated Approach, with contributions from Mary O’Donnell and Judy Xiao

11. Case Exemplar: Linking Strategies—Spotlight on the Innovative Field Trip Experience, with contributions from Lenore Bertone, Jo-Ann Douglas, Vivien Li, and Sara Newman

12. Faculty Advisement and Helpfulness: A Culturally Congruent Approach

PART IV. EDUCATIONAL ACTIVITIES FOR EASY APPLICATION: HEALTH CARE INSTITUTIONS

13. Health Care Institutions: General Overview, Inquiry, Action, and Innovation, with contributions from Carolyn Bloch, Stephen R. Marrone, and Jeanette Velez

14. Case Exemplar: Linking Strategies—Spotlight on Employee Orientation Programs to Enhance Cultural Competence, with contributions from Cynthia Karczewski

15. Case Exemplar: Linking Strategies—Spotlight on Employee In-Service Education to Enhance Cultural Competence, with contributions from Patricia Bartley-Daniele and Karen Kennedy

PART V. EDUCATIONAL ACTIVITIES FOR EASY APPLICATION: PROFESSIONAL ASSOCIATIONS, PARTNERSHIPS, AND FUTURE DIRECTIONS

16. Professional Associations: General Overview, Inquiry, Action, and Innovation, with contributions from Margaret Andrews, Eleanor T. Campbell, John Collins, Stephen R. Marrone, and Michelle Romano

17. New Priorities: Challenges and Future Directions

Appendix: Studies Involving Jeffreys’s Transcultural ­Self-Efficacy Tool (TSET) and/or Jeffreys’s Cultural Competence and Confidence (CCC) Model, with contributions from Eda Ozkara San

Index

What People are Saying About This

From the Publisher

"According to the author, the need for the book is simple: There is a gap in vital resources in the teaching and learning process that is focused on cultural competence. The book is divided in to eight chapters and includes case studies, tables, and assessment tools....Using the 'Cultural Competence and Confidence' or 'CCC' model, the third chapter introduces a questionnaire that can measure and evaluate the learners' confidence. The following chapters identify and explain educational activities and strategies to identify opportunities for education. Uses of the tools are explained for both healthcare and academic institutions. The book is packed with data....Although the book is primarily directed toward educators and graduate students; I encourage readers who do not hold those titles to read it. The information presented is extremely valuable-especially the tools and activities for employee orientation programs at healthcare institutions. Teaching Cultural Competence and its resources can provide healthcare institutions with the models and tools they need to begin the necessary steps to cultural competency."
— Nancy Seebert, Manager of Employee Training and Development, Providence Healthcare Systems, Portland, OR in T+D (Training + Development) magazine, August 2006.

"Teaching Cultural Competence in Nursing and Health Care is intended as a primary resource for educators and graduate students in academic settings, health care institutions, and professional associations. This hands-on, user-friendly book provides readers with valuable tools and strategies for cultural competence education that can easily be adapted by educators at all levels. It is the only book that presents a research-supported conceptual model and a valid, reliable corresponding questionnaire to guide educational strategy design, implementation, and evaluation. Other unique features of this book include the model to guide cultural competence education, the guide for identifying at-risk individuals and avoiding pitfalls, and the wide selection of educational activities, techniques for diverse learners, and vignettes, case examples, illustrations, tables, and assessment tools."
—SirReadaLot.org, August 2006

Editorial Reviews

Reviewer: Susan G Wiers, DNP (Michigan State University College of Nursing)
Description: This book provides conceptual and practical guidance for individuals and institutions planning, implementing, and evaluating cultural competence education strategies and programs.
Purpose: The purpose of this book, in conjunction with its companion publication, The Cultural Competence Education Resource Toolkit, 3rd edition, by the same author (Springer Publishing, 2016), is to provide a comprehensive approach to culturally competent strategies and concepts in education, healthcare institutions, and professional organizations in order to prepare nurses and other healthcare professionals to provide culturally competent care in an ever-expanding multicultural, global society.
Audience: The intended audience includes those who work in education and healthcare institutions, in addition to leaders of professional organizations and associations. Those involved in course and curriculum development, institutional orientation, and in-service development, student advising and mentoring, and continuing education programs can benefit as well.
Features: The book is divided into five parts. The first provides an overview of the key issues, diversity concepts, and Jeffreys' Cultural Competence and Confidence Model. Part II is dedicated to the discussion of various tools for assessment and evaluation of cultural competence. For example, the Transcultural Self-Efficacy Tool (TSET) features, psychometric properties, and scoring are extensively discussed. Parts III through V covers educational activities based on the seven essential steps for optimal cultural competence development (self-assessment, active promotion, systematic inquiry, decision action, innovation, measurement, and evaluation) in the academic, healthcare institution, and professional association settings. Part V is capped off with a discussion about future implications. Features in chapters include "Snapshot Scenarios," which provide examples of realistic mindset vignettes that stimulate contemplation and inquiry. Exhibits of evidence-based applications are interspersed throughout. Chapter sections begin with question boxes designed to promote reflection and end with additional questions designed to aid in synthesizing and retaining new information. Each chapter contains key point summaries and realistic application strategies. Chapters are extensively referenced, contain numerous diagrams and tables, and relevant resources from the companion toolkit publication.
Assessment: This book is clearly the culmination of years spent developing and refining the conceptual framework and toolkit. Additionally, it reflects a growing body of evidence to support the use of the author's model and various tools such as the TSET. Because the book is intended to guide a wide audience, readers will likely find some chapters more pertinent than others. Institutions and organizations with the objective to strive for optimal cultural competence will be well served by this book. One caveat is that the companion book, which contains the published tools, questionnaires, research resources, a model, and educational and planning suggestions, is available on the publisher's website for $350 and requires a one-year renewable licensing agreement.

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