The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook / Edition 1

by Melvin L. Silberman, Freda Hansburg

Overview

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to

• Draw out people rather than closing them down
• Overcome your barriers to understanding others
• Look beyond the surface to learn what make people “tick”
• Take a novel approach when a relationship feels stuck

Product Details

ISBN-13:	9780787973582
Publisher:	Wiley
Publication date:	12/03/2004
Series:	Active Training Series , #9
Edition description:	Participant's Workbook ed.
Pages:	24
Product dimensions:	8.44(w) x 11.10(h) x 0.11(d)

About the Author

THE AUTHORS

MEL SILBERMAN is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

FREDA HANSBURG is vice president of Active Training and coauthor of PeopleSmart.

Table of Contents

About This Brief Training Session 1

The Challengers 2

Self-Assessment 3

My Challengers 4

Five Ways to Get Curious 5

A New Approach 6

Working the 3 C’s 7

Try It: Experiments in Change 8

Participant Recap 9

Reading 10

What People are Saying About This

From the Publisher

"In less time than it takes to go out to lunch, participants gainvaluable knowledge, master practical techniques, and acquire skillsimmediately applicable to personal or professional situations.Practical, participative, producing results—what more couldany trainer or performance-improvement technologist want?"
—Elaine Biech, author, Training for Dummies