The Administrative Dental Assistant E-Book

by Linda J. Gaylor RDA, BPA, MEd

Overview

• NEW and EXPANDED! New content on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing.
• NEW! Images throughout, with a focus on updates in technology.
• UPDATED! Revised artwork throughout the text.

Product Details

ISBN-13:	9780323673785
Publisher:	Elsevier Health Sciences
Publication date:	12/21/2019
Sold by:	Barnes & Noble
Format:	eBook
Pages:	328
File size:	85 MB
Note:	This product may take a few minutes to download.

About the Author

Linda Gaylor holds a Bachelor of Science degree in Public Administration with a minor in Organizational Management, and a Master of Education degree in Educational Management. Linda worked in private practice as an administrative assistant, office manager, and RDA for more than 20 years, and also taught for 15 years to prepare students for careers in all areas of dental assisting. Linda is retired, but has continued to expand her dental assisting skills by staying up-to-date with current trends and practices and has formed a consulting group to provide assistance in curriculum development and dental practice management.

Table of Contents

PART I: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics

PART II: Communication Skills: Principles and Practices 3. Communication Skills and Tools 4. Written Correspondence and Electronic Communication 5. Patient Relations 6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems 7. Computerized Dental Practice 8. Patient Clinical Records 9. Information Management and Security 10. Dental Patient Scheduling 11. Continuing Care Program (Recall or Re-care Systems) 12. Inventory Management 13. Office Equipment

PART IV: Managing Dental Office Finances 14. Financial Arrangement and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career 18. Employment Strategies

Glossary