The Administrative Dental Assistant / Edition 4

by Linda J. Gaylor RDA, BPA, MEd

Overview

Gain the knowledge and skills you need to manage a modern dental practice! The Administrative Dental Assistant, 6th Edition explains how to perform key office tasks such as patient scheduling, inventory control, basic bookkeeping, and records management. Not only does the book guide you through day-to-day office functions, but it helps you master problem-solving skills and learn communication tools and skills as you become an effective member of the healthcare team. Written by respected Dental Assisting educator Linda J. Gaylor, this practical guide also includes online exercises and downloadable Dentrix practice management software for plenty of realistic, hands-on practice.

• Comprehensive coverage and a clear, concise organization make it easier to understand how to organize and operate today’s dental office.
• Procedures boxes provide step-by-step instructions on a wide variety of dental office duties.
• "Anatomy of…" illustrations help to describe common office functions, computerized forms, and dental office equipment.
• Patient Records provide examples of electronic and paper forms with an explanation of how to use and fill out the forms.
• What Would You Do?, Food for Thought, and HIPAA boxes highlight key information and help you to apply what you have learned and to develop critical thinking and problem-solving skills.
• Career-Ready Practices activities at the end of each chapter provide assignments allowing you to practice the specific skills needed in today’s dental office.

• NEW! Content addresses managing a dental office during national and worldwide public health emergencies, such as the COVID-19 pandemic, and includes updated information on digital office systems.
• NEW! Enhanced coverage of bookkeeping and financial problem-solving skills is added.
• NEW! Updated Dentrix Learning Edition based on Dentrix G7.3 provides experience working with practice management software to prepare for externships, and may be downloaded from the Evolve website.
• NEW! Updated computer assignments on Evolve correlate with the new Dentrix Learning Edition, providing realistic on-the-job practice.

Product Details

ISBN-13:	9780323294447
Publisher:	Elsevier Health Sciences
Publication date:	03/01/2016
Edition description:	Older Edition
Pages:	328
Product dimensions:	8.40(w) x 10.80(h) x 0.60(d)

About the Author

Linda Gaylor holds a Bachelor of Science degree in Public Administration with a minor in Organizational Management, and a Master of Education degree in Educational Management. Linda worked in private practice as an administrative assistant, office manager, and RDA for more than 20 years, and also taught for 15 years to prepare students for careers in all areas of dental assisting. Linda is retired, but has continued to expand her dental assisting skills by staying up-to-date with current trends and practices and has formed a consulting group to provide assistance in curriculum development and dental practice management.

Table of Contents

Part One: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics

Part Two: Communication Skills: Principles and Practices 3. Communication Skills and Telephone Techniques 4. Written Correspondence and Digital Communication 5. Patient Relations 6. Dental Healthcare Team Communication

Part Three: Managing Dental Office Systems 7. Computerized Dental Practices 8. Patient Clinical Records 9. Information Management 10. Dental Patient Scheduling 11. Recall Systems 12. Inventory Management 13. Dental Office Equipment

Part Four: Managing Dental Office Finances 14. Financial Arrangements and Collection Procedures 15. Dental Insurance Process 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

Part Five: Managing Your Career 18. Employment Strategies

Glossary Index

What People are Saying About This

From the Publisher

Prime yourself for a successful career in the modern dental office

Editorial Reviews

Reviewer: Vera Ann Smith, CDA (University of Chicago Medical Center)
Description: According to the author, this is a dental textbook of both fundamental and management skills.
Purpose: The author's intent is to help educate students and administrative dental assistants organize and operate an efficient dental office. These are worthy objectives,
Audience: According to the author, this book is written primarily for the dental assistant student and dental assistant; and I agree. I believe the author to be a credible authority on the subject matter; she is a registered dental assistant.
Features: This book contains 336 pages of clear, concise, and descriptive material; this by definition meets the author's objectives. A glossary is conveniently located at the end of this book. The book is divided into eighteen chapters in which the author encourages learning beyond the basics, researching subject matter, and expressing an opinion based on knowledge and additional research. The appearance of this book is good, the soft cover is attractive, most illustrations are adequate, and the book's contents are black-and-white highlighted in amber.
Assessment: In my assessment, this book is helpful and should be in the library and bookstore.

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