The AMA Handbook of Project Management / Edition 4

The AMA Handbook of Project Management / Edition 4

ISBN-10:
0814433391
ISBN-13:
9780814433393
Pub. Date:
06/12/2014
Publisher:
AMACOM
ISBN-10:
0814433391
ISBN-13:
9780814433393
Pub. Date:
06/12/2014
Publisher:
AMACOM
The AMA Handbook of Project Management / Edition 4

The AMA Handbook of Project Management / Edition 4

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Overview

A comprehensive reference, thoroughly updated with all new material, The AMA Handbook of Project Management presents the critical concepts and theories that all project managers must master. Containing definitive models, advice, and in-depth solutions to specific project management dilemmas, the book provides valuable insight and the latest techniques on how to:
  • establish project goals
  • implement planning on both the strategic and operational levels
  • design dependable, but flexible, organizational structures
  • manage the project life cycle and meet objectives
  • budget the project
  • handle the transition from project idea to project reality.
Packed with case studies to ensure thorough comprehension of key principles, this second edition reflects the most recent changes to the Project Management Body of Knowledge(r), and contains new material on subjects including project management as a profession, portfolio management, program management, team development, and much more. This guide is a vital resource for everyone involved in project tasks.

Product Details

ISBN-13: 9780814433393
Publisher: AMACOM
Publication date: 06/12/2014
Edition description: Fourth Edition
Pages: 576
Product dimensions: 6.90(w) x 10.00(h) x 1.80(d)
Age Range: 18 Years

About the Author

Paul C. Dinsmore (Rio De Janeiro, Brazil) has over 20 years of experience as a project manager and is president of his own international consulting and training firm. Jeannette Cabanis-Brewin (Cullowhee, NC) is Editor-in-Chief of the Center for Business Practices, the publishing division of PM Solutions, and former editor for the Project Management Institute.

Read an Excerpt

PREFACE

When the lunar module Eagle landed in the Sea of Tranquility at 13 hours, 19 minutes, 39.9 seconds Eastern Standard Time on July 20, 1969, the event was hailed as one of history's major milestones. It was also one of the most fascinating and significant spin-offs of the U.S. space program and was the development of flexible yet precise organizational structures, forms, and tools that allowed people to work together to reach challenging goals. Out of that grew the modern concept of project management.

Since the Apollo days, project management, applicable both to individual en-deavors and to a series of projects called programs, has been applied to many new fields of activity. With the trend toward accelerated change, the scope of project management has expanded from construction projects and aerospace to encompass organizational change, research and development (R&D) projects, high-tech product development, banking and finance, nonprofit services, envi-ronmental remediation—in fact, just about every field of human endeavor.

When it first appeared in 1993, this handbook was a major contribution to the field, pulling together expert practitioners to share their advice on topics such as designing adequate organizational structures, generating and maintaining teamwork, and managing the project life cycle. The second edition, released in 2005, was designed to complement and supplement the Project Management Institute's Guide to the Project Management Body of Knowledge (PMBOK® Guide), third edition, and to provide supporting materials for those preparing to take the certification exam or working to maintain their certification. We have retained this feature, though the last two editions, updating the chapters in Section One to the new standard, the PMBOK® Guide, fifth edition, in this book.

As in previous editions, we have retained many of the original authors, keep-ing those chapters that stand as classics in the field. However, with the pace of change, we have also eliminated a few chapters that had become dated in order to include new developments in the discipline. As a brief overview, the fourth edition changes comprise the following:

One hundred percent of the chapters have had editorial revisions.

All of the chapters that repeat in this edition have been updated, either by the author or by another expert in the field.

Four chapters have been deleted, either because they were no longer rele-vant or because we chose to replace them to improve coverage of the topic.

Four chapters are by new authors, replacing chapters on the same topics with updated content and a fresh voice.

Eleven chapters are on new topics by new authors, covering stakeholder man-agement to sustainability, agile project management to project management in healthcare, closing processes, and everything in between.

And, of course, it is all, to the best of our knowledge, in line with the fifth edi-tion of the PMBOK® Guide.

HOW TO USE THIS BOOK

Students who are taking introductory courses in project management as part of a degree in another field (for example, engineering, information technology, business administration, manufacturing or production management, construction management, and so on), or who are studying for degrees in the field of project management, will find the book invaluable. As a complementary and supplementary text, the handbook does not contain materials already published in the PMBOK® Guide, but it is designed to help those studying project management understand and integrate the materials contained in that standard, as well as project management concepts and issues that currently are not included in the PMBOK® Guide.

The book targets a broad audience, including not only the traditional project management faithfuls, but also professionals involved in organizational develop-ment, research, and other associated fields. The book provides a ready refer-ence for anyone involved in project tasks, including upper management execu-tives, project sponsors, project managers, functional managers, and team members. It addresses those working in any of the major program- and project-oriented industries, such as defense, construction, architecture, engineering, product development, systems development, R&D, education, and community development. Whether you are preparing for advancement in the project man-agement field through certification or by completing university courses in the field, this handbook will be a valuable reference. For those using the book in a classroom setting, discussion questions provided at the end of each chapter help students and peers initiate fruitful discussions about concepts, problems, and ideas in their chosen field.

Table of Contents

CONTENTS

FOREWORD David I. Cleland, PHD, FPMI ix

PREFACE Paul C. Dinsmore, PMP, and Jeannette Cabanis-Brewin xi

ABOUT THE EDITORS xv

CHAPTER 1 What Is Project Management?

Project Management Concepts and Methodologies

JOAN KNUTSON, PMP, AND FRANCIS M. WEBSTER, JR., PHD 1

SECTION ONE

The Project Management Body of Knowledge: Comprehension and Practice

INTRODUCTION 11

CHAPTER 2 Bodies of Knowledge and Competency Standards in

Project Management

ALAN M. STRETTON AND LYNN H. CRAWFORD 13

CHAPTER 3 Project Management Process Groups:

Project Management Knowledge in Action

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM 29

CHAPTER 4 Project Initiation: Managing the Front End

PETER W.G. MORRIS AND ANDREW EDKINS 35

CHAPTER 5 Comprehensive Planning for Complex Projects

DAVID L. PELLS 45

CHAPTER 6 Monitoring and Control of Projects

WILLIAM P. ATHAYDE, JD, PMP 61

CHAPTER 7 Closing Processes: The End, and a Foundation for New Beginnings

LYNN H. CRAWFORD 69

CHAPTER 8 Project Management Integration in Practice

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM 79

CHAPTER 9 Project Scope Management in Practice

RUTH H. ELSWICK, PMP 85

CHAPTER 10 Time Management in Practice

VALIS HOUSTON, PMP 93

CHAPTER 11 Project Cost Management in Practice

PAUL LOMBARD, PMP, CQM 105

CHAPTER 12 Project Quality Management in Practice

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM 115

CHAPTER 13 Human Resource Management:

The People Side of Projects

HANS J. THAMHAIN, PHD, PMP 121

CHAPTER 14 Project Communication Management

RUTH H. ELSWICK, PMP 131

CHAPTER 15 Project Risk Management in Practice

DAVID HILLSON, PHD, PMP, PHI FELLOW, HONFAPM, FIRM, FRSA 139

CHAPTER 16 Project Procurement Management in Practice

JUDITH A. EDWARDS, PHD, PMP, IEEE (SM) 153

CHAPTER 17 Stakeholder Management for Project Success

RANDALL L. ENGLUND 167

SECTION TWO

The Profession of Project Management

INTRODUCTION 175

CHAPTER 18 Preparing for the Project Management

Professional Certification Exam

THEODORE R. BOCCUZZI, PMP 177

CHAPTER 19 Competency and Careers in Project Management

J. KENT CRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN 189

CHAPTER 20 Project Management Ethics:

Responsibility, Values, and Ethics in Project Environments

THOMAS MENGEL, PHD, PMP 203

CHAPTER 21 Professionalization of Project Management:

What Does It Mean for Practice?

JANICE THOMAS, PHD 213

CHAPTER 22 Business Acumen for Today’s Project Manager

DEBORAH BIGELOW CRAWFORD, PMP 227

SECTION THREE

Organizational Issues in Project Management

INTRODUCTION 235

CHAPTER 23 Projects: The Engine of Strategy Execution

JEANNETTE CABANIS-BREWIN AND JAMES S. PENNYPACKER 237

CHAPTER 24 Competing Through Project Management

KAM JUGDEV, PHD, PMP 247

CHAPTER 25 Enterprise Project Management: Elements and

Deployment Issues

CHRIS VANDERSLUIS 257

CHAPTER 26 Project Portfolio Management: Principles and Best Practices

GERALD I. KENDALL, PMP 267

CHAPTER 27 Enterprise Project Governance: Directing and Structuring

Organizational Project Decisions

PAUL C. DINSMORE, PMP, AND LUIZ ROCHA, PMP 279

CHAPTER 28 Performance and Value Measurement for Projects and Project Management

JAMES S. PENNYPACKER AND DEBORAH BIGELOW CRAWFORD, PMP 293

CHAPTER 29 Organizational Change Management

D. ALLEN YOUNG, PMP 307

CHAPTER 30 Managing Multiple Projects:

Balancing Time, Resources, and Objectives

LOWELL DYE, PMP 317

CHAPTER 31 Program Management

GINGER LEVIN, PHD, PMP, PGMP 329

CHAPTER 32 The Project Management Office: Trends and Tips

J. KENT CRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN 335

SECTION FOUR

Issues, Ideas, and Methods in Project Management Practice

INTRODUCTION 349

CHAPTER 33 Earned Value Management

LEE R. LAMBERT, PMP 351

CHAPTER 34 Dealing with Power and Politics in Project Management

RANDALL L. ENGLUND 367

CHAPTER 35 Multi-Project Constraint Management:

The “Critical Chain” Approach

FRANK PATRICK 377

CHAPTER 36 Six Sigma and Project Management

RIP STAUFFER 385

CHAPTER 37 Achieving Business Excellence Using Baldrige,

Business Process Management, Process Improvement a and Project Management

ALAN MENDELSSOHN AND MICHAEL HOWELL, ASQ 395

CHAPTER 38 Team Building and Interpersonal Skills for Dynamic Times

PAUL C. DINSMORE, PMP 407

CHAPTER 39 Cultural Challenges in Managing International Projects

PAUL C. DINSMORE, PMP, AND MANUEL M. BENITEZ CODAS 419

CHAPTER 40 Social Networking Tools: An Introduction to Their Role in

Project Management

ALAN LEVINE 429

CHAPTER 41 Agile Project Management

KAREN R.J. WHITE, CSM, PMP 441

CHAPTER 42 Sustainability and Project Management

RICHARD MALTZMAN, PMP, AND DAVID SHIRLEY, PMP 451

SECTION FIVE

Industry Applications of Project Management Practice

INTRODUCTION 465

CHAPTER 43 Building Organizational Project Management Capability:

Learning from Engineering and Construction

CHRISTOPHER SAUER 467

CHAPTER 44 Why IT Matters:

Project Management for Information Technology

KAREN R.J. WHITE, CSM, PMP 479

CHAPTER 45 Applying Project Management Tools and Techniques in the Ecosystem Restoration Industry

STAN VERAART, PMP, SA CERTIFIED ARBORIST, AND DONALD ROSS 491

CHAPTER 46 Rescue Mission: Project Management in the Helping Professions

JEANNETTE CABANIS-BREWIN 497

CHAPTER 47 Focus on Financial Services: Mitigating Risk with

Transparency in a Regulated Environment

ROBIN MARKLE DUMAS, MBA 505

CHAPTER 48 Project Management for Marketing: Keep It Lean,

Don’t Slow Us Down

MARY YANOCHA 513

CHAPTER 49 Project Management in Healthcare: Making a Difference

Through Compassion, Caring, and Respect

JANICE WEAVER, PMP 523

CHAPTER 50 Global Infrastructure Projects: A Better Way

LUIZ ROCHA, PMP, AND VIANNA TAVARES, MSC, MBA, SCPM, PMP 533

ABOUT THE CONTRIBUTORS 541

INDEX 547

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