The ASQ Certified Quality Improvement Associate Handbook

by Grace L. Duffy, Sandra L. Furterer (Editor)

Overview

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.

Product Details

ISBN-13:	9781951058142
Publisher:	ASQ Quality Press
Publication date:	03/01/2020
Sold by:	Barnes & Noble
Format:	eBook
Pages:	363
Sales rank:	949,912
File size:	20 MB
Note:	This product may take a few minutes to download.

About the Author

Grace L. Duffy, MBA, CLSSMBB, provides services in organizational and process improvement, leadership, quality, customer service, and teamwork. She designs and implements effective systems for business and management success. Her clients include government, healthcare, public health, education, manufacturing, services, and not-for-profi t organizations. She is coauthor of The Quality Improvement Handbook, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, and The Public Health Quality Improvement Handbook. Grace holds a master’s degree in business administration from Georgia State University and a bachelor’s degree in archaeology and anthropology from Brigham Young University. She is an ASQ certified manager of quality/organizational excellence, certified quality improvement associate, and certified quality auditor. Grace is a certified Lean-Six Sigma Master Black Belt and manager of process improvement. She is an ASQ fellow and past vice president of ASQ. During her 20 years with IBM, Grace held a series of positions in technical design, services, management, and process improvement. She helped design and deliver IBM’s executive quality training in the late 1980s. Grace retired from IBM in 1993 as head of corporate technical education. Grace served with Trident Technical College in Charleston, South Carolina, for 10 years as department head for business, curriculum owner, and instructor for Trident’s Quality and Corporate Management programs and as a dean for management and performance consulting to private industry. Grace is a member of ASTD, ISPI, and ASQ. Grace can be reached at [e-mail].
Sandra L. Furterer is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology.