The Concierge Manual

In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource-indispensable for small boutique services to large corporations-is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more.


Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.

1100082581
The Concierge Manual

In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource-indispensable for small boutique services to large corporations-is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more.


Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.

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The Concierge Manual

The Concierge Manual

by Katharine C. Giovanni
The Concierge Manual

The Concierge Manual

by Katharine C. Giovanni

eBook

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Overview

In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource-indispensable for small boutique services to large corporations-is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more.


Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.


Product Details

ISBN-13: 9781931109253
Publisher: NewRoad Publishing (dba of Giowell Group LLC)
Publication date: 02/23/2023
Sold by: Barnes & Noble
Format: eBook
Pages: 272
File size: 5 MB

Table of Contents

Introduction

Chapter 1: What Exactly Is A Concierge?

Chapter 2: Fifty-Two Ways To Use A Concierge

Chapter 3: Niche Markets

Chapter 4: The Hotel Concierge

Chapter 5: What Skills Do I Need?

Chapter 6: Business Basics

Chapter 7: Your Business Plan

Chapter 8: Getting Started

Chapter 9: Your Website

Chapter 10: Social Media Marketing

Chapter 11: How To Set Your Fees

Chapter 12: What Services Should I Offer?

Chapter 13: How To Get Your Clients Into Top Restaurants

Chapter 14: How Do You Find Things For A Client?

Chapter 15: Event Planning

Chapter 16: Business Proposals

Chapter 17: Logistics-What To Do When The Call Comes In

Chapter 18: Service Vendors And Commissions

Chapter 19: Errand Service

Chapter 20: Staff

Chapter 21: The Handshake

Chapter 22: Marketing Your Business

Chapter 23: Customer Service Tips

Chapter 24: Can You Do Better?

Chapter 25: The Media And Press Releases

Chapter 26: Four Words That Will Change Your Business

Chapter 27: Does Kindness Impact Revenue?

Chapter 28: Why Forgiveness Is Critical To Your Business

Chapter 29: Nothing Ventured, Nothing Gained

Chapter 30: Half-Empty Or Half-Full?

Chapter 31: Eighteen Crazy Concierge Stories

Chapter 32: Giving Up Is Easy

Chapter 33: Helpful Information

Appendix: Samples

  • Client Application
  • Driver Trip Sheet
  • Service Request Form
  • Concierge Job Descriptions
  • Concierge Service Business Plan

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