The Consultant's Big Book of Reproducible Surveys and Questionnaires: 50 Instruments to Help You Assess and Diagnose Client Needs / Edition 1

by Mel Silberman

Overview

The Consultant's Big Book of Reproducible Surveys and Questionnaires is a value-packed collection of 50 easy-to-use diagnostic tools consultants can use to collect data from their clients, quickly make needs assessments, and offer diagnoses. Never before has such a comprehensive, user-friendly collection of surveys and questionnaires been available to consultants.

Mel Silberman, Ph.D., is a bestselling author, speaker, and consulting psychologist known internationally as a pioneer in the areas of interpersonal intelligence, active learning, and facilitation/ consultation. Dr. Silberman is the president of Active Training, a provider of products, seminars, and publications.

Product Details

ISBN-13:	9780071408820
Publisher:	McGraw Hill LLC
Publication date:	11/20/2002
Series:	The Consultant's Big Book Ser.
Edition description:	New Edition
Pages:	352
Product dimensions:	7.30(w) x 9.20(h) x 0.87(d)

About the Author

Mel Silberman, Ph.D., is a bestselling author of books on training and consulting, and a professor of adult and organization development at Temple University. Internationally renowned as a pioneer in the areas of active learning and facilitation/consultation, Dr. Silberman is the editor of The Training and Performance Sourcebook, The Team and Organization Development Sourcebook, The Consultant's Toolkit, Active Training, and other professional books.

Table of Contents

	Preface	x
Part I	Leadership Development	1
1.	Is Your Client a Love 'Em or Lose 'Em Manager?	3
2.	What Is Your Client's Leadership Style?	6
3.	How Can Your Client Achieve Peak Performance?	16
4.	Is Your Client's Leadership Style Up-to-Date?	21
5.	How Open-Minded Is Your Client?	26
6.	What Are Your Client's Personal Values?	30
7.	How Does Your Client Empower Others?	38
8.	What Is Your Client's Feedback Quotient?	48
9.	How Do Your Clients Rate as Managers in the Twenty-First Century?	56
10.	How Confident Are Your Clients about Their Management Abilities?	63
11.	What Impact Are Your Clients Having on Others?	67
12.	What Are Your Client's Coaching Strengths?	72
Part II	Employee Development	87
13.	What Evaluation Approach Provides the Biggest Payoff?	89
14.	Which Is the Best Training Product for Your Client?	96
15.	What Is Your Learning Style?	104
16.	How Results-Based Are Your Client's Training and Development Programs?	109
17.	How Does Your Client's Competency System Match Up?	117
18.	How Effective Is the Training Style of Your Clients?	121
19.	Does Your Client's Training Department Need Realignment?	131
20.	Is Training Applied Back on the Job?	137
21.	Will Your Client's Distance Education Accomplish Useful Results?	142
22.	What Do Employees Value in Their Work?	148
23.	How Do We Compare with the People We Find Difficult?	152
24.	What Do Generation X Employees Want from Their Employers?	156
Part III	Team Development	159
25.	What Values Drive the Team?	161
26.	How Does Your Client Solve Team Problems?	165
27.	Is Your Client Ready for Virtual Collaboration?	173
28.	Who's on the Team?	179
29.	How Highly Is a Team Functioning?	185
30.	Why Isn't the Team Making Decisions?	190
31.	What Kind of Team Are You Building?	198
32.	What Are the Team's Needs?	206
Part IV	Organizational Performance	213
33.	How Committed Is the Organization to Quality Improvement?	215
34.	How Well Does Your Client's Organization Integrate Fun with Work?	222
35.	Is the Organization Customer-Focused?	228
36.	Will Your Clients Attract and Retain the Best People?	233
37.	Are Employees Getting the Message?	238
38.	How Motivating Is the Organization?	244
39.	Will Your Client Organization Pursue or Abandon Its Goals?	249
40.	Is the Organization in Conflict?	255
41.	How Good Is Your Client's Customer Service?	263
42.	What Is the Organizational Climate?	268
Part V	Strategic Planning and Change Management	273
43.	Does Your Client's Strategic Plan Provide a Competitive Edge?	275
44.	How Can Your Client Assess Project Risks More Effectively?	288
45.	Is Strategic Management Simple?	302
46.	How Ready Are Your Clients for Change?	308
47.	What Needs Changing in the Organization?	311
48.	How Well Does Your Client Manage Change?	316
49.	How Effectively Does Your Client Use Power and Influence in the Planning Process?	325
50.	How Are Managers Developing during Organizational Change?	332