Table of Contents
Introduction xi
Section 1: Principles 1
1 The First Principle of Effective Hiring—Don’t Hire 3
2 The Second Principle of Effective Hiring—Set Your Bar High 9
3 The First Principle of Effective Interviewing—Say No 13
Section 2: Preparation 19
4 Behavioral Interviewing and Preparing Your Hiring Criteria 21
5 Creating Behavioral Interview Questions 31
6 Behavioral Interview Question Examples 39
Section 3: Screening 41
7 Screening Résumés 43
8 Screening Social Media 67
9 Conducting Phone Screens 73
10 Having Human Resources Conduct Phone Screens 81
Section 4: Conducting Interviews 85
11 Video and Telephone Interviews 87
12 Effective Final Interview Process 89
13 Physical Interview Setup 97
14 No Panel Interviews 101
15 How to Conduct Technical Interviews 109
16 Each Interviewer Uses the Same Set of Questions 111
17 The Basic Structure of Each Interview 117
18 How to Take Notes 133
19 How to Probe Behavioral Interview Answers 139
Section 5: Deciding and Offering 145
20 Interview Results Capture Meeting (IRCM) 147
21 How to Check References 155
22 How to Offer 165
23 How to Decline 173
24 How to Handle Two Viable Candidates 181
Section 6: Onboarding 187
25 Onboarding New Hires 189
Afterword 197
Acknowledgments 199
About the Author 201
Appendix 203
Index 217