Table of Contents
Introduction 11
How Did Phone Interview Pro Begin? 12
What Is a Phone Interview? 13
Five Key Elements of a Successful Phone Interview 14
A Phone Interview Is Like a Date 15
The Phone Interview Is a Dance 17
Talk Radio 18
Join Toastmasters International 21
Get Ready 22
Chapter 1 Control Your Surroundings 25
Home-Field Advantage 25
Ready Your Space 28
Remove All Background Noise 30
They May Not Be Able to See You, But They Can Hear You 33
What to Do if There Is Noise in the Background 35
Chapter 2 Tools for Success 39
Use a Landline 39
Disable Call Waiting 43
Headset Vs. Handset 44
Caller ID 46
Chapter 3 Warm-Up 49
Research the Company 49
Research Your Interviewer 53
What Time Is It? 55
Read the Newspaper 57
Open-Book Test 59
Call the Day Before 61
Group Phone Interviews 63
Chapter 4 Ready Yourself 65
Give Yourself Plenty of Time 66
Be Well-Rested 68
Eat Something 70
Nature Rules 71
Voice 72
Ums and Ahhs 81
Set the Tone and Pace of the Interview 83
Dress Up Like You Would Face-to-Face 86
Chapter 5 Make an Impression 89
Wait a Beat 89
Start With Hello 92
Phone Interview Handshake 94
Conversation 97
Attitude Is Key 99
Etiquette 102
Be Earnest 103
Be Humble 105
Laughter 106
Stay Focused-Don't Multitask 108
Talk to a Photograph 109
Keep Track of Time 112
The 15-Minute Rule 116
Take Notes 119
Relax and Have Fun! 121
Chapter 6 World-Class Phone Interview in Action 123
It's in Your Control 123
Listen Carefully 125
Don't Interrupt! 127
There Is No Need to Rush 129
Say Your Name 132
Say the Person's Name 134
Use Vivid Words 135
Get to the Point 137
Say How You Feel 140
Ask Knockout Questions 142
Solving, Not Selling 144
Make Money, Save Money 147
What Not to Say on Your Phone Interview 148
Don't Be Desperate 151
You Are in Demand 152
Chapter 7 The Final Steps to Success 157
Thank You! 157
I Want the Job 164
What if I Don't Want the Job? 167
The Follow-Up Timeline 169
Analysis of Your Phone Interview 170
Don't Dwell on the Past 173
You Will Get a Job! 175
Index 177
About the Author 183
