Endorsement
Healthcare has made some strides to improve outcomes while reducing costs. But there is so much more that can be done. The opportunities are great and pathways are known. Deming showed them to us first in Out of the Crisis. He gave us even more guidance in The New Economics. Anyone in charge of a health care entity, or any other entity for that matter would benefit greatly from reading and studying both books.
—
Donald M. Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement
From the Publisher
Following Deming's teachings helped us weather the great economic recession—and then to move forward to double the size of the company, profitably, shortly thereafter. Deming's approach is a continuing source of competitive advantage and rapid growth.
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Sherm Moreland , CEO, DesignGroup Commercial Architects & Planners
We started our Deming journey when I attended Dr. Deming's seminars and then began meeting privately with him decades ago. His book, The New Economics , with this new chapter, applies Deming's brilliance to everyday leadership challenges—as well as to strategic ones. Deming once said, 'There is no substitute for knowledge. ' I believe there is no substitute for Deming. Our privately-held, international company runs on Deming.
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Paula Marshall , CEO, The Bama Companies, Inc.
Deming's profound insights stand the test of time. Every leader who cares about improving quality in the deepest sense of the word—that of making people's lives better—should be well-read in Deming's philosophy and methods. To understand Deming is to grasp how society and the economy can work smarter, not just in the name of efficiency, but in the cause of humanity.
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Jim Collins , author of
Good to Great , coauthor of
Built to Last Using Dr. Deming's leadership philosophy helped us scale up quickly and profitably. Our employees were delighted with this enlightened and effective approach. Within a few years the company went public on the Nasdaq stock exchange.
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Keith Sparkjoy , cofounder, Pluralsight
Our company owes a huge debt to Dr. Deming's insights about how to lead and operate. Pride and joy in work, client satisfaction, growth, and quality are all high and sustainable.
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Travis Timmons , health care entrepreneur and President, Fitness Matters
Healthcare has made some strides to improve outcomes while reducing costs. But there is so much more that can be done. The opportunities are great and pathways are known. Deming showed them to us first in Out of the Crisis. He gave us even more guidance in The New Economics. Anyone in charge of a health care entity, or any other entity for that matter would benefit greatly from reading and studying both books.
—
Donald M. Berwick , President Emeritus and Senior Fellow, Institute for Healthcare Improvement
