Table of Contents
Foreword Mike Weinberg ix
Introduction 1
Part 1 Mind-Set: The Beliefs and Behaviors of Sales Success 13
Chapter 1 Self-Discipline: The Art of "Me Management" 15
Chapter 2 Optimism: A Positive Mental Attitude 29
Chapter 3 Caring: The Desire to Help Others 41
Chapter 4 Competitiveness: A Burning Desire to Be the Best 53
Chapter 5 Resourcefulness: Finding a Way or Making One 63
Chapter 6 Initiative: Taking Action Before It Is Necessary 75
Chapter 7 Persistence: Breaking Through Resistance 85
Chapter 8 Communication: Listening and Connecting 95
Chapter 9 Accountability: Owning the Outcomes You Sell 107
Chapter 10 Mastering the Mind-Set Elements to Create Influence 115
Part 2 Skill Sets: The Abilities of Sales Success 123
Chapter 11 Closing: Asking For and Obtaining Commitments 125
Chapter 12 Prospecting: Opening Relationships and Creating Opportunities 135
Chapter 13 Storytelling: Creating and Sharing a Vision 145
Chapter 14 Diagnosing: The Desire to Understand 157
Chapter 15 Negotiating: Creating Win-Win Deals 165
Chapter 16 Business Acumen: Understanding Business and Creating Value 175
Chapter 17 Change Management: Building Consensus and Helping Others Change 185
Chapter 18 Leadership: Producing Results With and Through Others 195
Chapter 19 Exercising the Skill-Set Elements to Create a Competitive Advantage 205
Acknowledgments, With Gratitude 211
Index 215