The Relationship Advantage: Information Technologies, Sourcing, and Management

by Thomas Kern, Leslie P. Willcocks

Overview

The post-contract relationship in IT outsourcing often determines the success or failure of an outsourcing venture. Using five longitudinal case studies, the authors address the various factors involved in outsourcing relationships and present pointers to assist managers and practitioners achieve the 'relationship advantage' in outsourcing.

Product Details

ISBN-13:	9780199241927
Publisher:	Oxford University Press
Publication date:	02/07/2002
Edition description:	New Edition
Pages:	412
Product dimensions:	6.10(w) x 9.30(h) x 1.20(d)

About the Author

Thomas Kern is Assistant Professor for Information Management at the Rotterdam School of Management, Erasmus University. He is also a Research Affiliate with the Oxford Institute of Information Management, Templeton College, University of Oxford, and the European Editor of the Journal of Information Technology. Leslie P. Willcocks is Arthur Andersen Professor of E-Business and Information Management at Warwick Business School. He is also Associate Fellow at Templeton College, University of Oxford; Visiting Professor in Information Systems at Erasmus University; Professorial Associate at the University of Melbourne; and Distinguished Visitor at the Australian Graduate School of Management. For the last twelve years, he has been Editor-in-Chief of the Journal of Information Technology.

Table of Contents

List of FiguresList of TablesAbout the Authors1. The IT Outsourcing Phenomenon: Trends, Practices, Challenges2. Risk Mitigation and the Relationship Advantage in IT Outsourcing3. Global Relationship Management at Xerox Corporation4. Relational Dynamics at British Aerospace5. Alliance Management at British Petroleum Exploration6. Relationship Management in Selective Outsourcing at ESSO-ITNet7. Strategic Partnering in Public Sector IT Outsourcing8. Relationship Management: A Cross-Case Perspective9. The Relationship Advantage as Practice: ReflectionsAppendix 1. Research MethodologyAppendix 2. The Research Process: Founding the Analytical FrameworksIndex