The Theory of Culture-Specific Total Quality Management: Quality Management in Chinese Regions

by Carlos Noronha

Overview

This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.

Product Details

ISBN-13:	9780333995532
Publisher:	Palgrave Macmillan UK
Publication date:	05/10/2002
Edition description:	2002
Pages:	164
Product dimensions:	5.51(w) x 8.50(h) x 0.02(d)

About the Author

CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

Table of Contents

Introduction Quality and TQM Values, Culture, Chinese Cultural Values The Theory of Culture-Specific TQM Research Methodology Data Analysis and Results Case Studies Summary & Conclusion