Table of Contents
Acknowledgments.
1 . . . Or a Tornado or Earthquake Drill.
A Brief History of Crisis Intervention.
History of Crisis on College Campuses.
The Contemporary College Scene.
Summary.
References.
2 Boilerplate: The Basics of Crisis Intervention.
Transcrisis States.
Universality and Idiosyncrasy.
Theories of Crisis and Crisis Intervention.
Applied Crisis Domains.
Crisis Intervention Models.
Universal Versus a Focused View of Diversity/Multiculturalism.
Culturally Biased Assumptions.
Summary.
References.
3 Herding Cats: Organizing a Crisis Response.
Crisis Planning Primer: Common Terms.
Current State of Crisis Management Planning in Higher Education.
Building Blocks for Crisis Management Plans.
Three Cs of Crisis Management Planning.
Summary.
References.
4 Duller Than Dirt . . . More Valuable Than Gold: Policies and Procedures.
Policy Development.
Drafting Policy.
Review of Policy Drafts.
Basic Risk Management Recommendations.
Summary.
References.
Appendix: Sample Threats Policy.
5 The Best of Times and the Worst of Times: The Tale of Two Laws.
Tarasoff and Its Impact on Policy.
Virginia Tech Inspector General Report: Going beyond Tarasoff.
Virginia Tech Counseling Center Actions Taken.
Virginia Tech Follow-Up System.
Summary.
References.
6 Reality Check: Entry into the System.
Consulting.
Practice.
Case Study: Crisis and Central University.
Summary.
References.
Appendix: Case Study: Crisis at Central University.
7 What You See Is What You Get . . . or Maybe Not: Assessment of the System.
Chronosystem System.
Organizational Factors Affected by a Crisis.
Timeline for Assessment.
Assessment Procedures.
Methods for Assessment
Summary.
References.
8 No Rest for the Weary: System Recovery After a Crisis.
Eight-Step Model for Organizations.
Using the Eight-Step Model.
Nine Intervention Strategies.
Summary.
References.
9 Not Buying a Pig in a Poke.
Understanding Threats.
Triage Assessment Scale for Students in Learning Environments (TASSLE).
Threat Assessment Teams.
Summary.
References.
10 Basic Training.
The Eight-Step Model of Crisis Intervention in College Environments (Individuals).
Moving on the Directive, Collaborative, Nondirective Continuum.
Tools of the Trade.
Don'ts.
Basic Strategies of Crisis Intervention.
Listening and Responding in Crisis Intervention.
Facilitative Listening in Crisis Intervention.
Acting in Crisis Intervention: Staying Safe.
Stages of Intervention.
Rules of the Road.
Summary.
References.
11 One Day at a Time: Survivorship in the Aftermath.
Survivorship.
Remembrance Services.
Memorials.
Survivor Recovery.
Summary.
References.
12 Leadership Checklist: Preparing Your Campus for Crisis.
Make Crisis Planning a Leadership Imperative.
Ensure Understanding of FERPA, HIPAA, and OSHA.
Develop a Crisis Management Plan.
Make the Budget Available.
Insist on Multiple Copies of Disaster Plans and Infrastructure Drawings.
Ensure Comprehensive Assessment of Each Critical Incident.
Ensure Proper Communication and Dissemination of Information.
Ensure the Accuracy of Your Student Contact Information.
Communicate and Partner with Outside Agencies.
Require Regular Crisis Training and Situational Exercises.
Be Prepared to Take the Lead and Use Different Methods.
Seek Counsel on Risk-Management Recommendations.
Develop a Comprehensive Recovery Plan.
Be Prepared to Utilize Recovery to Achieve Long-Term Goals.
Determine Alternatives to Minimize Enrollment Loss.
Identify Resources on Your Campus.
Remember: People First!
Author Index.
Subject Index.
