Tongue Fu! At School: 30 Ways to Get Along with Teachers, Principals, Students, and Parents

by Sam Horn

Overview

Tongue Fu! for Schools provides real life ways to get along with anyone, anytime, anywhere. The author articulates her message with illustrations, etc., that are based on actual situations, not imagination.

Product Details

ISBN-13:	9781589791060
Publisher:	Taylor Trade Publishing
Publication date:	04/20/2004
Pages:	256
Product dimensions:	6.14(w) x 8.94(h) x 0.57(d)

About the Author

Sam Horn has provided workshops, keynotes, and seminars for more than a half million people. Her impressive client list includes NASA, Young Presidents Organization, the IRS, Hewlett-Packard, and the U.S. Army, Navy, and Air Force, among many others. Her books include Tongue Fu!, ConZentrate, and What's Holding You Back?. Horn lives in Reston, Virginia.

Table of Contents

Foreword Don Cameron ix

Acknowledgments xi

Introduction 1

Part I Use Language that Establishes Rapport 5

Chapter 1 Connect (vs. Cancel) What's Been Said 7

Chapter 2 Coach (vs. Criticize) Performance 14

Chapter 3 Turn Orders into Requests 20

Chapter 4 Put Yourself on the Same Side 27

Chapter 5 Turn Apathy into Empathy 32

Chapter 6 Preempt "Problems" 38

Chapter 7 Avoid Extremes 44

Chapter 8 Take the "Nots" out of Your Communication 52

Part II Create a Climate of Cooperation 59

Chapter 9 Fast-Forward through Frustration 61

Chapter 10 Clear Up Complaints by Taking the AAA Train 68

Chapter 11 Listen Up! 75

Chapter 12 Use Fun Fu! to Handle Hassles with Humor 83

Chapter 13 Focus on Solutions, Not Fault 91

Chapter 14 Make People Feel Heard, Not Hassled 98

Chapter 15 Don't Know What to Say? Say This 106

Chapter 16 Graciously Exit No-Win Disputes 111

Chapter 17 Use Tongue Glue! 117

Chapter 18 Approach with an Open Mind 123

Part III Take Responsibility for Resolving Conflicts 131

Chapter 19 Don't Take Control, Share Control 133

Chapter 20 Lay Down the Laws 142

Chapter 21 Tactfully Terminate Monologues 150

Chapter 22 Diplomatically Say "No" 157

Chapter 23 Choose Your Battles so You Act Wisely, Not Rashly 167

Chapter 24 Use the Five Principles of Ethical Persuasion 174

Chapter 25 Hold People Accountable for Inappropriate Behavior 183

Chapter 26 Break Free from Bullies 191

Part IV Manage Your Emotions vs. Letting Them Manage You 203

Chapter 27 Act Confident Even When You Don't Feel Confident 205

Chapter 28 Maintain a Positive Perspective 214

Chapter 29 Choose to Act and Influence with Integrity 223

Part V Summary and Epilogue 233

Chapter 30 Turn Intentions into Actions 235

Postscript 243

About the Author 244

Editorial Reviews

Tongue Fu! puts a new twist on communication.

A nifty little book. Offer[s] easy, accessible help to overcome mistakes commonly made in parent-teacher conversations.

Horn, who preached her trademarked Tongue Fu! communiation course to businesses, has packed the same skill set for schools.

Horn's advice can be applied to most circumstances in and out of the office, and yes, even in the classroom. Therein lies its value. A quick, useful read.

From the Publisher

Tongue Fu! puts a new twist on communication.

John Gray

Horn's advice can be applied to most circumstances in and out of the office, and yes, even in the classroom. Therein lies its value. A quick, useful read.

The Virginian-Pilot - Allison Ehrich Bernstein

Horn, who preached her trademarked Tongue Fu! communiation course to businesses, has packed the same skill set for schools.

Maui News - Harry Eagar

A nifty little book. Offer[s] easy, accessible help to overcome mistakes commonly made in parent-teacher conversations.

The Tennessean - Beth Stein

Horn's advice can be applied to most circumstances in and out of the office, and yes, even in the classroom. Therein lies its value. A quick, useful read.
— Allison Ehrich Bernstein,

The Virginian-Pilot

Horn, who preached her trademarked Tongue Fu! communiation course to businesses, has packed the same skill set for schools.
— Harry Eagar

Maui News

A nifty little book. Offer[s] easy, accessible help to overcome mistakes commonly made in parent-teacher conversations.
— Beth Stein,

The Tennessean

Of all the people quoted throughout this intelligent sequel to Tongue Fu!, Laurence J. Peters of Peter Principle fame perhaps best expresses Horn's philosophy of communication: "Tact is the art of putting your foot down without stepping on anyone's toes." Cooperation, in a sense, is a trickier subject than the three Rs, so it should be taught in school, argues Horn. Here, the veteran consultant and seminar developer applies her trademarked process for cultivating good working relationships to anyone who spends time in a school setting (including students). Brief, easy-to-digest chapters cover communication and language (including "Words To Use" and "Words To Lose"), the creation of a "climate of cooperation," and conflict-resolution skills as they apply in school. Unfortunately, some topics-such as dealing with bullies-merit more treatment than given here, which the author acknowledges. Horn also shoots a bit high in terms of her audience: kids are unlikely to consult her book, and only the most involved parents would seek it out. Still, this work should find an appreciative audience among teachers and administrators. For most education and communication skills collections.-Kay Hogan Smith, Univ. of Alabama at Birmingham, Lister Hill Copyright 2004 Reed Business Information.

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