Total Quality in Radiology: A Guide to Implementation / Edition 1

by Sudhir Arora

Overview

Total Quality is a practical, proven approach to management that is successfully being applied throughout American industry-and more recently in health care organizations.
Total Quality in Radiology: A Guide to Implementation is designed to be used by the neophyte or experienced quality improvement practitioner. Written by two authors with extensive experience in departmental leadership, problem solving, and improvement programs, this new book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.
The book covers all the principles of total quality and provides the basic tools necessary to begin and implement a detailed QI program.
For the administrator, there are examples of actual radiology improvement projects that have been implemented in U.S. hospitals-including successes and setbacks. Lessons learned and pitfalls are openly discussed.
For the radiologist, there is a fresh new look at quality from the "customer's" perspective-the patient and referring physician. Examples of programs "in operation" are provided as well as suggestions for other areas where radiology-initiated quality programs may have a positive impact on patient outcome.
This book has something for those who want relief from crisis management and wish to maintain an abiding commitment to an improved health care workplace.

Product Details

ISBN-13:	9781884015076
Publisher:	Taylor & Francis
Publication date:	04/04/1994
Edition description:	New Edition
Pages:	216
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

Sudhir Arora

Table of Contents

PART I: THE BASICS, 1. Introduction to Total Quality Management, Introduction, Historical Perspective, Quality Assurance vs. Quality Improvement, Deming's 14 Points Applied to Radiology, 2. Creating Purpose in the Radiologic Practice, Vision, Mission, Guiding Principles, 3. Seeking Continuous Improvement, What the Customer Wants, Measurable Department Logistics, Measurable Radiologic Science, Summary, 4. Defining Process and the TQM Method, The Basic Process, FOCUS-PDCA, Total Quality Improvement Implementation Plan, 5. Mastering the Tools of TQM, Cause-and-Effect Diagram, Histogram, Pareto Chart, Scatter Diagram, Trend Chart, Control Chart, Group Task and Decision-Making Tools, Summary, 6. The Basics of Statistical Analysis, Doing It with Data, Basic Descriptive Statistics, Basic Statistics of Diagnosis, PART II: IMPLEMENTATION:, MAKING IMPROVEMENT CONTINUOUS, 7. The Process of Getting Started, Making the Transition from Business as Usual, The Fundamentals, Managing the Implementation, Pitfalls, 8. Improvement in Department Logistics, Clarifying the Mission of the Department, Tackling Excessive Patient Waiting Time, Reducing Report Turnaround Time, Improving Patient Access, Solving Revenue Problems, Pitfalls, 9. Improvement in Diagnosis and Therapeutics, Improving Breast Cancer Detection, Optimizing Magnetic Resonance Diagnosis, Cross-Functional Improvement Programs, Thoughts on Future Applications, 10. The Use of Personal Computers in the Improvement Process, Data Collection and Entry, Databases, Spreadsheets, Audits, Hardware Requirements, Appendix A: Quality Improvement Templates, Additional Readings, Index

Editorial Reviews

"This book is short, easy-to-read, and includes information you need to know...a primer in CQI. Other competing short texts specifically introducing the topic to radiologists do not exist."
Marvin Guter-Vestal, NY
Donald C. Kubisa-Binghamton, NY

"The book not only meets the author's objectives, but it is written in such a way as to be a resource book one would find going back to time and time again...Rating: 94"

ADVANCE for Administrators in Radiology, November 1994
"Total Quality in Radiology should be read by those who are about to look in the mirror of continuous improvement."
Carol Wesolowski, University of Michigan Hospitals, Ann Arbor

From the Publisher

Reviewer: R. J. Miller, RT-R, M (Medical College of Ohio Hospitals)
Description: This book takes on the difficult task of bringing total quality management (TQM) principles into the heart of a radiology department with "how to implement" discussions and focused examples.
Purpose: This book helps the reader understand the basic fundamentals of "empowering," TQM, customer service, and problem solving. It further explains and demonstrates how to implement such principles within and throughout an imaging department. This is a one-of-a kind resource book for both managers and clinical faculty members. The authors' objectives are met.
Audience: This book is primarily targeted toward the management, both business and clinical, of an imaging department and will be found to be useful to both neophytes and experts in this field. I believe others in the health care field outside of imaging will find the book useful and applicable to their own disciplines as well. The subject matter and the book contents speak for themselves and yield unquestionable credibility to the authors.
Features: The book is easy to read, is in logical order, and is filled with good diagrams, charts, examples, etc., that one could easily put to use, thus guiding the implementation of the subject matter. This book fills a real void, taking the latest management buzz words and theories and actually helping the reader understand how this fits in his or her world of health care imaging and beyond.
Assessment: The book not only meets the authors' objectives, but it is written in such a way as to be a resource book one would find going back to time and time again. It further encourages creative thinking as readers find themselves springboarding from the book's examples to take the plunge into implementation using a touch of their own flavor.

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