Total Quality Management Blueprint / Edition 1

by Barrie G. Dale, Heather Bunney

Overview

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

Product Details

ISBN-13:	9780631195771
Publisher:	Wiley
Publication date:	10/25/1999
Series:	Business Blueprints
Pages:	296
Product dimensions:	6.70(w) x 9.50(h) x 0.60(d)

About the Author

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester

Table of Contents

List of Figures.

List of Tables.

Preface.

Glossary of Terms.

1. Total Quality Management: An Introduction.

2. The Received Wisdom on Total Quality Management.

3. The Role of Management in Total Quality Management.

4. Business Process Management.

5. Quality Management Systems.

6. Quality Management Tools and Techniques.

7. Teams and Teamwork.

8. Assessment of Progress.

9. The Introduction of Total Quality Management.

10. Total Quality Management Summary.

Index.