06/01/2017
How many times have you had an issue with a coworker but didn't know how to broach the subject? Difficult conversations happen—at work, at home, with family, friends, and/or coworkers. While uncomfortable, these talks do not have to be confrontational. Author and corporate trainer to Fortune 500 companies Murphy (Hard Goals; Hundred Percenters; Hiring for Attitude) provides a strategy for having successful tough talks via the FIRE method—keep to the Facts and avoid your own Interpretations, Reactions, and Ends (judgments). Listening to rather than blaming others will result in successful resolutions to seemingly impossible situations. Providing scenarios and examples of how bad conversations can be turned into good ones, Murphy guides readers toward constructive dialog regardless of who is involved. VERDICT Complementary reading to Murphy's previous works and great for anyone who enjoyed Crucial Conversations: Tools for Talking When Stakes Are High.—Melissa Lockaby, Univ. of North Georgia Libs., Dahlonega
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.
The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.
Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.
New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.
You'll learn:
* How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth
* How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn't share
* How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue
* How to assess if your current approach is too tough or too soft
* A checklist for diagnosing whether you need a one-time talk or multi-conversation process
* How Structured Listening helps you calmly and logically control volatile conversations
* The 7 phrases that make people defensive (and what you should say instead)
* And much more!
Whether you're trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they're mad, Truth At Work makes even the toughest messages easy to hear.
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.
The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.
Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.
New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.
You'll learn:
* How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth
* How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn't share
* How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue
* How to assess if your current approach is too tough or too soft
* A checklist for diagnosing whether you need a one-time talk or multi-conversation process
* How Structured Listening helps you calmly and logically control volatile conversations
* The 7 phrases that make people defensive (and what you should say instead)
* And much more!
Whether you're trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they're mad, Truth At Work makes even the toughest messages easy to hear.
Truth at Work: The Science of Delivering Tough Messages
Truth at Work: The Science of Delivering Tough Messages
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Product Details
| BN ID: | 2940173258618 |
|---|---|
| Publisher: | McGraw Hill-Ascent Audio |
| Publication date: | 05/23/2017 |
| Edition description: | Unabridged |
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