Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World
You can fake authenticity. But in this digitally saturated age, your customers will see through any misdirection.



As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.



Drawing on four years of global research, authors Denny and Leinberger have developed a comprehensive five-step process for successfully rehumanizing the digital brand experience and gaining customer loyalty. To follow it, companies must understand that consumers are (1) seeking control in an out-of-control world; and executives must rework their brand to be (2) unscripted, (3) in-process, and (4) in-context, in order to master (5) heroic credibility (brands standing by their philosophy and values). Abiding by these rules, businesses follow in the successful footsteps of brands like Patagonia, T-Mobile, Adidas, GoDaddy, and others.
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Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World
You can fake authenticity. But in this digitally saturated age, your customers will see through any misdirection.



As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.



Drawing on four years of global research, authors Denny and Leinberger have developed a comprehensive five-step process for successfully rehumanizing the digital brand experience and gaining customer loyalty. To follow it, companies must understand that consumers are (1) seeking control in an out-of-control world; and executives must rework their brand to be (2) unscripted, (3) in-process, and (4) in-context, in order to master (5) heroic credibility (brands standing by their philosophy and values). Abiding by these rules, businesses follow in the successful footsteps of brands like Patagonia, T-Mobile, Adidas, GoDaddy, and others.
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Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

by Stephen Denny, Paul Leinberger, Brian Solis

Narrated by Walter Dixon

Unabridged — 7 hours, 10 minutes

Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

by Stephen Denny, Paul Leinberger, Brian Solis

Narrated by Walter Dixon

Unabridged — 7 hours, 10 minutes

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Overview

You can fake authenticity. But in this digitally saturated age, your customers will see through any misdirection.



As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.



Drawing on four years of global research, authors Denny and Leinberger have developed a comprehensive five-step process for successfully rehumanizing the digital brand experience and gaining customer loyalty. To follow it, companies must understand that consumers are (1) seeking control in an out-of-control world; and executives must rework their brand to be (2) unscripted, (3) in-process, and (4) in-context, in order to master (5) heroic credibility (brands standing by their philosophy and values). Abiding by these rules, businesses follow in the successful footsteps of brands like Patagonia, T-Mobile, Adidas, GoDaddy, and others.

Editorial Reviews

Blake Irving

Denny and Leinberger capture the profound truths and deep realities of leading and marketing in a rapidly evolving world of digital platforms. The raw transparency we are experiencing through these platforms change the game entirely. It's no longer a manipulative ‘battle for your mind’ as Trout and Ries once said. It's a battle for hearts and raw conscience.

Ralph Whitehead

Trust has always been a valuable resource and its value is especially high today because it is now so scarce. The barriers-to-entry into the ranks of the trusted are high and likely to remain so. But Unfiltered Marketing shows the way forward. It is a unique source of guidance for breaking down barriers and regaining trust. Full of insightful, actionable advice.”

Joanna Coles

Steve and Paul have an unparalleled understanding of marketing and the value of raw experience—be it person to person or on Zoom. if you read this book you will be wiser and more successful in reaching people with your brand. “

Brian Solis

This is a time for raw, unfiltered, engagement. Denny and Leinberger will take you on a journey of personal and professional transformation to help you help those who matter most. You’ll learn how to rehumanize engagement. The result is the cultivation of a more meaningful and productive community where trust, truth, and the value of connection thrive once again.”

Ann Handley

A must-read guide to making sense of our topsy-turvy world—a world in the midst of cultural, social, business, and tech changes (to name but a few). Useful in marketing, sales, operations, or… (frankly)… in navigating modern life.

Anne Bologna

I'm in the business of cultural trends and have seen a lot of presentations and data on the topic. These insights are different. They resonate on a whole new level and are immediately actionable. Once I read this, I had an urgent need to rewrite the marketing plans I was about to present to clients. In a world where the consumer owns their own marketing journey, this book is a must read.

Rob White

This is so much more than a marketing book—it is a window into today's cultural landscape and a playbook for how to thrive in that world.”

 

Jim McLaughlin

"Unfiltered Marketing gives us an unvarnished look at how smart campaigns and smart marketers need to work in 2020 and beyond.  This read will make you better and smarter"

Library Journal

10/01/2020

Speakers and consultants Leinberger (New Industrials) and Denny (Killing Giants) analyze the way consumers receive information, including raw data which can be in the form of videos, the document dump, real time updates, and the livestream. Consumers can then form their own opinions rather than viewing the data "filtered" through news commentators and other interpreters that they may not trust. The authors examine how companies can gain customer loyalty by taking steps to "rehumanize" the digital marketing experience. Strategies discussed include reworking the brand to be unscripted and achieving "heroic credibility" by standing by their values. CEOs are advised to go off script to project honesty, trustworthiness, authenticity, transparency, and vulnerability. The authors use numerous case studies to illustrate how companies have worked toward the goal of obtaining consumer trust, including FoodNetwork, Alibaba, and Apple Computer. Projected scenarios created by the authors are a bonus and offer intriguing visions of the future. Bibliographic notes are included for further reading. VERDICT An innovative, highly compelling study of how technological change, how the public receives information, and how CEOs and managers can effectively plan to achieve customer loyalty and trust.—Lucy Heckman, St. John's Univ. Lib., Queens Village, NY

Product Details

BN ID: 2940176235449
Publisher: Ascent Audio
Publication date: 11/01/2020
Edition description: Unabridged
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