Table of Contents
Introduction 1
Superhero Syndrome 1
Becoming a Virtual CEO 3
It's Time to Make a Choice 7
Why Build a Virtual Team in the First Place? 8
Getting Started with This Book 9
Section 1 Finding and Hiring Your Virtual Staff 13
The Fundamentals 14
Reality Check: The Myth of the Super-VA 15
Introducing the General Virtual Assistant (GVA) 16
Creating Your 3 Lists to Freedom 20
Getting Ready to Start 24
Understanding the 2 Different Types of Outsourcing 25
Freedom Spotlight: Jared Croslow, Cliconomics.com 27
Defining the Different Types of Virtual Workers 28
Case Study #1: Todd Beuckens, Elllo 38
Finding the Right Virtual Staff 42
The 10 Elements of a Good Job Description 47
Case Study #2: Tom Libelt, Libelty SEO 52
The Interview Process (and the 10 Questions You Should Ask) 55
Confidentiality and Contracts 60
NDAs (Nondisclosure Agreements) 62
Section 2 Training Your Virtual Staff 63
The Biggest Problem with Training Virtual Workers: You! 64
Case Study #3: Tristan King, Shopify Ninjas 70
Get to Know Your VAs 73
Develop Your Training Tools: The VA Training Trifecta 74
Case Study #4: Kyle Zimmerman, Kyle Zimmerman Photography 80
Best Practices When Training Your Virtual Staff 84
Throw Your VA a Curveball 86
Your VA Success Equation 88
Freedom Spotlight: Pat Flynn, SmartPassiveIncome.com 91
Section 3 Managing Your Virtual Staff 93
Don't Be a Virtual Vulture 94
Case Study #5: Steve Dixon, Dixon Clothing Group and Breakthrough4Business 101
How to Manage Different VA Roles 103
The Difference Between Revolving Tasks and Projects 114
Using Project-Management Software 118
Reports from Your Virtual Staff 121
Freedom Spotlight: Justin Fulcher, Kinda IT 125
Paying and Motivating Your Virtual Staff 126
Section 4 The Big Question: Stay Local or Go Overseas? 133
The Advantages of Staying Closer to Home 134
Why Outsourcing Overseas Is Not for Everyone-or Every Business 138
What About Customer Support? 140
The Outsourcing Destination of Choice: The Philippines 141
Case Study #6: Fiona Lewis, Super Savvy Business 144
Things to Remember When Working with Filipino VAs 148
Case Study #7: Paul Holland, VideoTise 153
Section 5 The Next Level: Building Your Virtual Team 159
How Different Types of Virtual Employees Will Work Together 160
Case Study #8: Nate Ginsburg, Onset LLC 178
Setting Company Goals and Rewards 181
Meeting Everyone in Person 183
Setting Up a Social Network for Your Virtual Team 186
Freedom Spotlight: Joe Daniel, The Football-Defense Report 188
When to Create the Virtual Project Manager Role 189
Section 6 The Case for Content 199
Why Your Business Needs to Produce Online Content Consistently 203
What Is "Good" Content? 209
The P2P (People-to-People) Philosophy 212
Case Study #9: Joshua Van Den Broek, Fitco Health Technologies 214
The Importance of Being Remembered 218
Getting Your Virtual Team to Do (Almost) All the Work for You 218
Freedom Spotlight: Natalie Sisson, The Suitcase Entrepreneur 229
Section 7 Time to Get Started 233
Your First Six Months 234
Conclusion 237
Bonus Section: Top 10 Virtual Team-Building Mistakes (and How to Avoid Them!) 239
Resources 255
Gratitude 265
About the Author 267
Index 269