Dave Snowden
This is probably the best guide I have read to capturing the essence of tacit knowledge in decision making. An excellent synthesis of the academic and the practical, and a major contribution to the field.
David Woods
Discovering the basis for expertise is a task fraught with difficulties, but Crandall, Klein, and Hoffman provide the practical guidance of experienced CTA practitioners. They uncover their mental models, critical cues, and strategies for organizing knowledge and adapting routines. This book collects the resources one needs to become expert at using new tools to support cognitive work.
Eduardo Salas
What a gem! Finally, those who are interested in understanding how people in organizations acquire, retain, maintain, interpret, represent, and use knowledge in their jobs have a practical set of tools to follow and apply. A refreshing, welcome, and much-needed resource book. Bravo!
Endorsement
Cognitive task analysis (CTA) is an immensely important approach to evaluating the development, implementation, and use of complex systems. Working Minds is a one-of-a-kind handbook in which highly qualified authors not only provide practical guidance for conducting CTA but also address fundamental cognitive issues that support the techniques. It will prove an extremely valuable resource for practitioners, scientists, systems engineers, and students interested in cognitive systems and workplace evaluation.
Vimla L. Patel, Director, Laboratory of Decision Making and Cognition, Columbia University
From the Publisher
Discovering the basis for expertise is a task fraught with difficulties, but Crandall, Klein, and Hoffman provide the practical guidance of experienced CTA practitioners. They uncover their mental models, critical cues, and strategies for organizing knowledge and adapting routines. This book collects the resources one needs to become expert at using new tools to support cognitive work.
David Woods, Institute for Ergonomics, Ohio State University
This is probably the best guide I have read to capturing the essence of tacit knowledge in decision making. An excellent synthesis of the academic and the practical, and a major contribution to the field.
Dave Snowden, Founder, Cognitive Edge
What a gem! Finally, those who are interested in understanding how people in organizations acquire, retain, maintain, interpret, represent, and use knowledge in their jobs have a practical set of tools to follow and apply. A refreshing, welcome, and much-needed resource book. Bravo!
Eduardo Salas, Department of Psychology and Institute for Simulation & Training, University of Central Florida
Cognitive task analysis (CTA) is an immensely important approach to evaluating the development, implementation, and use of complex systems. Working Minds is a one-of-a-kind handbook in which highly qualified authors not only provide practical guidance for conducting CTA but also address fundamental cognitive issues that support the techniques. It will prove an extremely valuable resource for practitioners, scientists, systems engineers, and students interested in cognitive systems and workplace evaluation.
Vimla L. Patel, Director, Laboratory of Decision Making and Cognition, Columbia University
Vimla L. Patel
Cognitive task analysis (CTA) is an immensely important approach to evaluating the development, implementation, and use of complex systems. Working Minds is a one-of-a-kind handbook in which highly qualified authors not only provide practical guidance for conducting CTA but also address fundamental cognitive issues that support the techniques. It will prove an extremely valuable resource for practitioners, scientists, systems engineers, and students interested in cognitive systems and workplace evaluation.