Working Through Conflict: Strategies for Relationships, Groups, and Organizations

by Joseph P. Folger, Marshall Scott Poole, Randall K. Stutman

Overview

Thoroughly encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management.

This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students, with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict.

This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs.

An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

Product Details

ISBN-13:	9781040146118
Publisher:	Taylor & Francis
Publication date:	10/01/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	368

About the Author

Joseph P. Folger is Professor Emeritus of Adult and Organizational Development at Temple University, Philadelphia, PA, USA. He is the co-founder of the Institute for the Study of Conflict Transformation, an international network of conflict interveners and researchers.

Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign, USA.

Randall K. Stutman is the Managing Partner of CRA | Admired Leadership, a global leadership and communication consulting firm headquartered in Wayne, PA. He is the founder of the Admired Leadership Institute®.

Table of Contents

1. Communication and Conflict 2. The Inner Experience of Conflict 3. Conflict Interaction 4. Conflict Styles and Strategic Conflict Interaction 5. Power: The Architecture of Conflict 6. Face-Saving 7. Climate and Conflict Interaction 8. Managing Conflict 9. Third Party Intervention 10. Working Through Conflict

Editorial Reviews

A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Booknews

PRAISE FOR THE 8th EDITION:

Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature.

- John P Caughlin, University of Illinois, USA

The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully.

-Linda L. Putnam, University of California, Santa Barbara, USA

From the Publisher