Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind

by Amy Cooper Hakim, Muriel Solomon Narrated by Karen Saltus

Overview

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Product Details

BN ID:	2940172442742
Publisher:	Ascent Audio
Publication date:	02/01/2017
Edition description:	Unabridged
Sales rank:	1,076,354

Read an Excerpt

CHAPTER 1
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Excerpted from "Working with Difficult People, Second Revised Edition"
by .
Copyright © 2016 Amy Cooper Hakim.
Excerpted by permission of Penguin Publishing Group.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

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