Assertiveness Skills for Managers and Supervisors

Between the extremes of passive and aggressive styles is an effective, winning management approach-the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate-all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected. Learn the ski...