Client and Agency: Working Class Responses to Casework

It is a startling and somewhat disturbing fact that social work researchers-as well as research psychiatrists and psychologists-have rarely explored the treatment situation from the standpoint of the client. Client and Agency, first published in the 1960s, explores by means of free-fl owing interviews, a close-up picture of the client's experiences at a social work agency.

There has been a growing awareness of the importance of consumer opinion in the social services following the wide sprea...