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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/ERP Systems

By Thomas T. Hirata
Hardcover
$52.99
By Thomas T. Hirata
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Focus on Customer Satisfaction for Increased Profit
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring Product Quality and Safety within Your MRP/ERP Systems presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. ...

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