Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader - 2nd Edition

A Gallup study found that 50 percent of resigning employees did so "to get away from their manager." Those who stay with poor managers become disengaged, creating a negative work environment that costs US companies billions in lost productivity each year.

In the twenty-first century, it takes more than technical skills to be an effective manager. Productive work environments also require tactical empathy-the same fundamental skill that forms the basis of hostage negotiator leadership (HNL)-f...