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Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers

By Kirk Kazanjian
Narrated by: Gary Telles
Unabridged — 8 hours, 23 minutes
Audiobook
$17.50
By Kirk Kazanjian
Narrated by: Gary Telles
Unabridged — 8 hours, 23 minutes
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What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation's #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strategies that have propelledhelped Enterprise grow from a single location in St. Louis car dealership into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

Actively seek out unsatisfied customers and quickly turn them into loyal f...

Categories

BusinessMarketing & SalesMarketingConsumer BehaviorCustomer Service