How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principle has sold more than 500,000 copies in several editions since 1994.



As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after pro...