How Institutions Listen: Civic Data, AI, and the Path to Public Trust

How and why the current public engagement model has run its course—and how AI-assisted listening at scale can help.

We often assume that citizen participation is the biggest barrier to effective representation. In fact, governments are sitting on mountains of civic data that they cannot effectively process.

In How Institutions Listen, Eric Gordon shows how we can marshal this wealth of data with human-centered AI—making sense of the available civic data, acting upon it, and, in turn, restorin...