How to Win Any Argument: Without Raising Your Voice, Losing Your Cool or Coming to Blows (Abridged)

Are you the parent of an argumentative teen or a teen with an argumentative parent? Are you anticipating an argument with your boss when you ask for a raise? Are you expecting trouble from a supplier, contractor, landlord, or subordinate? Or do you just ignore conflict situations hoping that they'll magically disappear or solve themselves? The art of argument. It's mysterious and powerful. It's the art of having things go your way. But also it's the art of getting out of your own way. It's ...