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Leading the Unleadable Second Edition: How to Manage Mavericks, Cynics, Divas, and Other Difficult People
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SOUNDVIEW BUSINESS BOOK OF THE YEAR
Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job.
This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the mo...
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